Gabriele Alonzo
San Antonio,TX
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
2
2
years of professional experience
Work History
Manager
Dupure
New Braunfels, TX
01.2023 - 02.2024
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Implemented process improvements, resultingin an increase in operational efficiency.
Installation Technician
Dupure
New Braunfels, Texas
01.2022 - 02.2024
- Repaired equipment with new parts and replaced inoperable items.
- Hoisted, measured, tested and drilled for various products safely and efficiently.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Installed new equipment according to manufacturer specifications and customer requirements.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Provided key information to customers, educating on equipment, products, and services.
- Installed and configured various types of technical equipment, ensuring operational efficiency.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Utilized diagnostic tools and software to identify and fix technical faults efficiently.
- Maintained detailed installation records and documentation for future reference and compliance.
- Communicated with distributors to acquire necessary equipment for projects.
- Resolved customer complaints related to installation issues in a timely manner.
- Assisted in training other technicians on best practices for installation procedures.
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
- Maintained clean tools, test equipment and work motor vehicles.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Completed scheduled appointments on time to drive quality service.
- Collaborated with sales teams to understand customer requirements and suggest appropriate technical solutions.
- Tested completed installations to verify functionality and compatibility with other devices.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Participated in training sessions to enhance skills and knowledge in new installation techniques.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
Education
GED -
GED
San Antonio, TX04-2020
Skills
- Marketing
- Vendor management
- Salesforce management
- Brand management
- Team leadership
- Work prioritization
- Emergency response
- Time management
- Shift scheduling
- Product management
- Staff training and development
- Relationship building
- Coaching and mentoring
- Performance management
- Staff management
- Operations management
- Expectation setting
- Decision-making
- Strategic planning
- Sales techniques
Timeline
Manager
Dupure
01.2023 - 02.2024
Installation Technician
Dupure
01.2022 - 02.2024
GED -
GED