Gabriele Luna
Houston,TX
Summary
Dedicated customer service expert with a decade of experience in building and maintaining strong customer connections. Skilled in rapid learning and applying new strategies to improve service delivery. Committed to contributing to organizational growth and success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Gotham Motors
Houston, TX
01.2024 - Current
- Manage daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Develop and implement efficient filing systems to improve document organization and retrieval
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
- Coordinated and facilitated internal and external communication, including emails, phone calls, and mail distribution
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
Office Manager
Archangel alarm services, llc
Bellaire, TX
08.2023 - 01.2024
- Inventory Control
- Billing and Aging
- Collections
- Hotshots
- Data entry and filing
- Bank Deposits
- Order office supplies
Bartender
Molly's Pub
Houston, TX
05.2021 - 08.2023
- Key holder
- Cash handling
- Daily sales reports
- Train and Direct staff
- Stocking bar and light maintenance
- Take beverage orders and prepare cocktails
Site Lead
Curative inc
Houston, TX
08.2021 - 06.2022
- Setting up and preparing the test site.
- Checking people in for an appointment and directing walk ins
- Tracking and reporting key data points
- Participate in training/retraining and continuing education programs as necessary
- Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
- Understand and comply with applicable federal, state and local laws and company policies
- Maintain all HIPAA standards, adhere to quality assurance procedures
- Performs other related duties as necessary
Bartender
Texas mesquite grill
Katy, TX
09.2019 - 11.2021
Sales Service Representative
Mondelez International
Houston, TX
03.2020 - 07.2020
- Supervised floor sales
- Identified sales opportunities and acted on leads
- Established and maintained relationships with clients
- Presented products to clients
- Stocked inventory
Bartender/Manager
Texas Borders Bar & Grill
Katy, TX
02.2014 - 01.2020
- Check identification of customers to verify age requirements for purchase of alcoholic beverages.
- Stock bar with beer, wine, liquor, and related supplies.
- Take beverage orders from serving staff or directly from patrons.
- Prepare cocktails and other drinks.
- Order liquors and supplies.
- Plan bar menus.
- Create drink recipes.
- Cash Handling
- Daily sales reports
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Train and supervise food and beverage service staff.
Manager
Pollo Campero
Katy, TX
07.2013 - 01.2014
- Train and supervise employees.
- End of day reports and deposits.
- Order office supplies.
- Operate cash registers and POS.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Assist with preparing and serving food and beverages.
- Maintain food and equipment inventories, and keep inventory records.
Education
High School Diploma - undefined
Morton Ranch High School
Katy, TX06.2012
Skills
- Leadership abilities
- Cash handling expertise
- Food safety standards
- HIPAA regulations knowledge
- Management background
- QuickBooks usage experience
- Office administration skills
- Proficiency in Microsoft Outlook
- Customer service excellence
- Sales techniques and strategies
- Point of sale systems knowledge
- Effective communication skills
- Purchasing and procurement expertise
- Serving techniques and experience
- Organizational capabilities
- Bartending skills
- Menu planning and development
- Experience Working With Students
Certification
- Driver's License
- TABC Certification
- Food Handlers Certified
Timeline
Office Manager
Gotham Motors
01.2024 - Current
Office Manager
Archangel alarm services, llc
08.2023 - 01.2024
Site Lead
Curative inc
08.2021 - 06.2022
Bartender
Molly's Pub
05.2021 - 08.2023
Sales Service Representative
Mondelez International
03.2020 - 07.2020
Bartender
Texas mesquite grill
09.2019 - 11.2021
Bartender/Manager
Texas Borders Bar & Grill
02.2014 - 01.2020
Manager
Pollo Campero
07.2013 - 01.2014
High School Diploma - undefined
Morton Ranch High School