Gabriel Mota
Las Vegas,NV
Summary
Achieved exceptional customer satisfaction and efficiency at Golden Gate as a Casino Dealer, leveraging strong mathematical skills and adaptability. Excelled in a fast-paced environment, enhancing team performance and guest experience. Demonstrated excellent customer service and conflict resolution, significantly contributing to a positive and secure gaming atmosphere.
Knowledge of Black Jack, Roulette and Three Card Poker.
Overview
4
4
years of professional experience
Work History
Cassino Dealer
Golden Gate
Las Vegas, NV
01.2024 - Current
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Restaurant Manager
Texas De Brazil
Las Vegas, NV
07.2020 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor Of Architecture -
UNIPE
BrazilSkills
Strong mathematical skills
Speech Clarity
Adaptability to Change
Excellent customer service
Accomplishments
English, Spanish and Portuguese languages.
Timeline
Cassino Dealer
Golden Gate
01.2024 - Current
Restaurant Manager
Texas De Brazil
07.2020 - 07.2024
Bachelor Of Architecture -
UNIPE