Gabriell Barringer
High Point,NC
Summary
Certified Pharmacy Technician with a background in hospital, retail, remote pharmacy, and relationship banking support. Handles order entry, insurance billing, medication reconciliation, HIPAA compliance, and high-volume customer service while resolving prescription, account, and billing issues with accuracy and professionalism.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Relationship Banker
Wells Fargo
01.2023 - Current
- Managed client relationships in commercial banking via email and digital platforms, resolving account inquiries and service requests to enhance customer experience.
- Deliver personalized financial support with a strong focus on customer satisfaction and problem-solving through emails and outbound calls.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Opened and serviced consumer checking and savings accounts.
- Processed deposits, withdrawals, and teller transactions with accuracy.
- Built long-term relationships with customers by providing personalized service and support.
- Conducted regular reviews of customer portfolios to identify and recommend additional products or services, increasing customer engagement.
- Address fraud prevention, online banking issues, and product education with professionalism and compliance.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Resolved discrepancies in customer accounts, enhancing client satisfaction and trust.
- Provided remote support for customer service operations.
Pharmacy Technician (Remote Call Center)
ExactCare Pharmacy
10.2021 - 01.2023
- Handled high-volume inbound and outbound calls regarding prescriptions, insurance, and patient records.
- Provided telephonic pharmacy support to patients, managing refill schedules and medication adherence.
- Collaborated with pharmacists and healthcare providers to effectively address clinical and operational issues.
- Processed refill requests in ExactCare Pharmacy medication adherence workflows.
- Verified insurance details and patient profiles for ExactCare Pharmacy orders.
- Coordinated with prescribers for refill clarifications and prescription updates.
- Maintained organized records for ExactCare Pharmacy dispensing operations.
- Updated patient profiles and tracked orders using pharmacy systems.
- Answered patient questions about medications and order status.
- Prepared medication packages for ExactCare Pharmacy delivery schedules.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Resolved customer complaints promptly while ensuring professionalism and satisfaction.
- Worked remotely to provide pharmacy support
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted in training new employees on pharmacy procedures.
- Maintained accurate records of controlled substances received and dispensed, ensuring compliance with DEA regulations.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Entered prescription data into ExactCare Pharmacy pharmacy system.
Pharmacy Assistant (Tech Check Tech)
Wake Forest Baptist Hospital
Winston-Salem, NC
04.2018 - 07.2021
- Performed Tech Check Tech duties verifying medication accuracy under hospital protocol.
- Supported inpatient medication distribution including compounding and sterile preparation.
- Coordinated with pharmacists and nurses for urgent medication needs.
- Maintained accurate records of prescription orders from physicians and authorized prescribers to support efficient medication dispensing.
- Managed the pharmacy's electronic health records system.
- Trained new technicians on inventory, labeling, and prescription processing.
- Maintained clean room compliance with safety standards
- Monitored compounding equipment and refrigerated medication storage
- Supervised pharmacy technician workflows in retail pharmacy operations.
- Monitored controlled substances inventory to ensure compliance with regulatory standards.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Pharmacy Technician
Walgreens
High Point, NC
05.2013 - 04.2018
- Filled prescriptions, resolved insurance rejections, and advised patients on OTC products.
- Processed prescriptions using Walgreens Intercom Plus pharmacy system.
- Maintained inventory and tracked controlled substances to support compliance and operational efficiency.
- Prepared medication orders under pharmacist supervision.
- Maintained HIPAA compliance and pharmacy confidentiality standards.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacist in managing high volume of prescriptions while addressing customer inquiries.
- Provided excellent customer service in a busy retail environment.
- Processed and tracked insurance claims for accurate reimbursements. and rejected prescription issues.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into an inventory system.
Pharmacy Technician
Carolina Medical Center
Charlotte, NC
07.2017 - 09.2017
- Supported hospital pharmacy operations by facilitating medication delivery and managing inventory control.
- Measured medications using syringes, balance scales, and volumetric equipment.
- Prepared sterile IV admixtures in laminar flow hoods and cleanrooms.
- Compounded parenteral solutions following pharmacy order specifications and safety standards.
- Verified ingredient labels, lot numbers, and expiration dates before preparation.
- Maintained aseptic technique during admixture handling and transfer steps.
- Calculated dosages for intravenous medications according to physician orders.
- Assisted pharmacists in preparing sterile products for chemotherapy and complex medications, ensuring adherence to safety and preparation standards.
- Collaborated with peers, technicians and pharmacists to efficiently prioritize and complete medication orders.
- Confirmed prescription details to ensure patient safety and compliance with pharmacy regulations. and drug labels, documents and packages.
Education
Associate in Science -
Guilford Technical Community College
Jamestown, NC01-2014
Skills
- Call Center & Remote Pharmacy Support
- Medication reconciliation
- Insurance billing
- Pharmacy systems
- High-volume support
- Inventory management
- Tech Check Tech (TCT) Experience
- Order entry
- HIPAA Compliance & Confidentiality
- Client account support
Certification
Certified Pharmacy Technician (CPht) 2013, Registered Pharmacy Technician North Carolina, National/State Certified
Timeline
Relationship Banker
Wells Fargo
01.2023 - Current
Pharmacy Technician (Remote Call Center)
ExactCare Pharmacy
10.2021 - 01.2023
Pharmacy Assistant (Tech Check Tech)
Wake Forest Baptist Hospital
04.2018 - 07.2021
Pharmacy Technician
Carolina Medical Center
07.2017 - 09.2017
Pharmacy Technician
Walgreens
05.2013 - 04.2018
Associate in Science -
Guilford Technical Community College