High-performing Billing Analyst, promoted twice within a year, experienced in invoicing and payment processing with a reputation for reliability and follow-through. Uses analytical thinking and strong organizational skills, complemented by bilingual communication abilities, to address complex challenges, optimize workflows, and enhance customer experiences. Known for a proactive mindset and consistently contributing to team and organizational success.
Hi, I’m
Gabriella Abarca
Medical Billing Analyst
Atlanta,GA
Summary
Overview
10
years of professional experience
Work History
Children's Medical GroupAtlanta, GA
Medical Coding/Billing Analyst
07.2023 - Current
Job overview
- Reviewed physician orders, laboratory results, diagnostic images, clinical statements, and other healthcare provider services for completeness and accuracy.
- Facilitated client payment arrangements, improving collections and enhancing customer satisfaction.
- Collaborated with cross-functional teams to optimize procedures and ensure compliance with internal policies.
- Analyzed recurring issues and implemented process improvements, reducing errors and improving overall efficiency.
- Oversaw a reprocessing project involving over 5,500 transactions, enhancing accuracy, maintaining compliance and contributing to significant revenue improvements.
Children's Medical GroupAtlanta, GA
Assistant Office Coordinator
12.2022 - 07.2023
Job overview
- Identified and resolved client and operational issues, streamlining processes to reduce disruptions and improve efficiency.
- Served as a key liaison between multiple stakeholders, facilitating clear communication and collaboration across teams.
- Performed data entry, record management, and workflow documentation to support department operations and process improvements.
- Trained new team members on operational procedures, customer engagement, and problem-solving techniques to enhance team performance.
- Improved team workflow efficiency by implementing standardized documentation practices, reducing processing errors and accelerating task completion.
Children's Medical GroupAtlanta, GA
Medical Receptionist
09.2022 - 12.2022
Job overview
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and coordinated appointments, maintained accurate records, and ensured all required documentation was complete.
- Coordinated with physicians, nursing staff, and clinical teams to ensure smooth scheduling and operational efficiency.
- Verified insurance coverage and processed patient payments accurately and in compliance with internal procedures.
- Managed the transmission of records and correspondence across multiple channels, supporting efficient information flow.
State FarmAlpharetta, GA
Licensed Insurance Agent
12.2020 - 09.2022
Job overview
- Explained policy details and documentation clearly in English and Spanish to enhance service quality.
- Coordinated client appointments and consultations to assess specific needs.
- Resolved billing issues and processed service applications and cancellations to minimize financial discrepancies.
- Maintained professionalism during de-escalation situations to ensure positive client interactions.
- Cultivated strong relationships with clients, resulting in increased referrals for agency growth.
State FarmDuluth, GA
Customer Service Representative
11.2015 - 11.2016
Job overview
- Managed high-volume client interactions, ensuring timely and accurate responses to inquiries.
- Resolved customer issues with empathy, enhancing satisfaction and loyalty.
- Built product knowledge to provide informed recommendations and support sales growth.
- Coordinated administrative tasks and recordkeeping to maintain efficient operations.
Skills
- Client/patient relations
- Communication & outreach
- Time management & prioritization
- Cross-functional collaboration
- Cold calling
- Adaptability & receptive approach
- Training & team development
- Issue resolution & workflow optimization
- Scheduling & calendar management
- EClinicalWorks & Phreesia proficiency
Availability
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementCompany CultureHealthcare benefits401k matchWork-life balanceTimeline
Medical Coding/Billing Analyst
Children's Medical Group
07.2023 - Current
Assistant Office Coordinator
Children's Medical Group
12.2022 - 07.2023
Medical Receptionist
Children's Medical Group
09.2022 - 12.2022
Licensed Insurance Agent
State Farm
12.2020 - 09.2022
Customer Service Representative
State Farm
11.2015 - 11.2016