Gabriella Abarca
Atlanta,GA
Summary
High-performing Billing Analyst, promoted twice within a year, experienced in invoicing and payment processing with a reputation for reliability and follow-through. Uses analytical thinking and strong organizational skills, complemented by bilingual communication abilities, to address complex challenges, optimize workflows, and enhance customer experiences.
Known for a proactive mindset and consistently contributing to team and organizational success.
Overview
10
10
years of professional experience
Work History
Medical Coding/Billing Analyst
Children's Medical Group
Atlanta, GA
07.2023 - Current
- Reviewed physician orders, laboratory results, diagnostic images, clinical statements, and other healthcare provider services for completeness and accuracy.
- Facilitated client payment arrangements, improving collections and enhancing customer satisfaction.
- Collaborated with cross-functional teams to optimize procedures and ensure compliance with internal policies.
- Analyzed recurring issues and implemented process improvements, reducing errors and improving overall efficiency.
- Oversaw a reprocessing project involving over 5,500 transactions, enhancing accuracy, maintaining compliance and contributing to significant revenue improvements.
Assistant Office Coordinator
Children's Medical Group
Atlanta, GA
12.2022 - 07.2023
- Identified and resolved client and operational issues, streamlining processes to reduce disruptions and improve efficiency.
- Served as a key liaison between multiple stakeholders, facilitating clear communication and collaboration across teams.
- Performed data entry, record management, and workflow documentation to support department operations and process improvements.
- Trained new team members on operational procedures, customer engagement, and problem-solving techniques to enhance team performance.
- Improved team workflow efficiency by implementing standardized documentation practices, reducing processing errors and accelerating task completion.
Medical Receptionist
Children's Medical Group
Atlanta, GA
09.2022 - 12.2022
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and coordinated appointments, maintained accurate records, and ensured all required documentation was complete.
- Coordinated with physicians, nursing staff, and clinical teams to ensure smooth scheduling and operational efficiency.
- Verified insurance coverage and processed patient payments accurately and in compliance with internal procedures.
- Managed the transmission of records and correspondence across multiple channels, supporting efficient information flow.
Licensed Insurance Agent
State Farm
Alpharetta, GA
12.2020 - 09.2022
- Explained policy details and documentation clearly in English and Spanish to enhance service quality.
- Coordinated client appointments and consultations to assess specific needs.
- Resolved billing issues and processed service applications and cancellations to minimize financial discrepancies.
- Maintained professionalism during de-escalation situations to ensure positive client interactions.
- Cultivated strong relationships with clients, resulting in increased referrals for agency growth.
Customer Service Representative
State Farm
Duluth, GA
11.2015 - 11.2016
- Managed high-volume client interactions, ensuring timely and accurate responses to inquiries.
- Resolved customer issues with empathy, enhancing satisfaction and loyalty.
- Built product knowledge to provide informed recommendations and support sales growth.
- Coordinated administrative tasks and recordkeeping to maintain efficient operations.
Skills
- Client/patient relations, communication & outreach
- Time management & prioritization
- Cross-functional collaboration
- Cold calling
- Adaptability & receptive approach
- Training & team development
- Issue resolution & workflow optimization
- Scheduling & calendar management
- EClinicalWorks & Phreesia proficiency
Languages
- English (Fluent)
- Spanish (Fluent)
Timeline
Medical Coding/Billing Analyst
Children's Medical Group
07.2023 - Current
Assistant Office Coordinator
Children's Medical Group
12.2022 - 07.2023
Medical Receptionist
Children's Medical Group
09.2022 - 12.2022
Licensed Insurance Agent
State Farm
12.2020 - 09.2022
Customer Service Representative
State Farm
11.2015 - 11.2016