Gabriella Blando
West Chester,PA
Summary
A dedicated and compassionate young professional fully prepared to provide clients with the highest level of care. Proven track record in assisting individuals with daily living activities and personal hygiene. Prioritizes client comfort and safety above all else. Reliable team player who readily adapts to changing needs and consistently contributes to a collaborative and supportive environment.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
Citadel Federal Credit Union
09.2024 - Current
- Provided excellent member service, resolving issues quickly while building client relationships.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Collaborated with team members to improve overall branch performance.
- Completed a vast range of financial transactions for members.
Personal Shopper
Walmart
07.2023 - Current
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Maintained a high level of customer service while ensuring customer satisfaction under tight deadlines.
- Completed pickup and shopping orders for customers within the local area.
Personal Care Assistant
Chester County Regional Education Services
09.2023 - 09.2024
- Provided emotional support to students by listening attentively and engaging them in meaningful conversations.
- Worked closely with clinical staff to support behavioral plans.
- Maintained accurate records of services provided, changes in client condition, and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks..
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Walmart
05.2019 - 07.2023
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed positive relationships with customers through friendly interactions.
Education
Some College (No Degree) - Sociology
West Chester University of Pennsylvania
West Chester, PASome College (No Degree) - Marketing
Kutztown University of Pennsylvania
Kutztown, PASkills
- Strong Ethics
- Respectful & Compassionate
- Dependable & Responsible
- Client Relationship Management
- Client Documentation
- Multitasking & Organization
- Customer service
- Relationship building
- Upbeat & outgoing attitude
Hospice Care
For a year & a half, I spent time taking care of my bed-ridden grandparents that were on hospice. I worked closely with Willow Tree Hospice to follow their plans of care.
Timeline
Financial Services Representative
Citadel Federal Credit Union
09.2024 - Current
Personal Care Assistant
Chester County Regional Education Services
09.2023 - 09.2024
Personal Shopper
Walmart
07.2023 - Current
Customer Service Representative
Walmart
05.2019 - 07.2023
Some College (No Degree) - Marketing
Kutztown University of Pennsylvania
Some College (No Degree) - Sociology
West Chester University of Pennsylvania
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