Gabriella Bryant
Waymart,PA
Summary
Detail-oriented professional with a proven track record in customer service, adept at managing high-pressure situations and enhancing guest satisfaction. Strong communicator with effective time management and teamwork skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Waymart Hotel
Waymart, PA
10.2025 - Current
- Welcomed guests and ensured smooth check-in process, enhancing customer satisfaction.
- Managed reservations using hotel management software to optimize occupancy rates.
- Provided information about hotel amenities and local attractions, facilitating guest experiences.
- Coordinated with housekeeping staff to ensure room readiness for incoming guests.
- Monitored dining area for cleanliness and guest comfort, improving overall ambiance.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
Line Cook
Waymart Hotel
Waymart, PA
08.2024 - 10.2025
- Prepared ingredients and meals according to established recipes and presentation standards.
- Operated kitchen equipment safely and efficiently to ensure consistent food quality.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Adapted quickly to changing menu items and special dietary requests from guests.
- Executed daily prep tasks independently, ensuring timely meal service during peak hours.
- Maintained high standards of food safety and hygiene throughout all cooking processes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
Food Runner
Waymart Hotel
Waymart, PA
06.2024 - 10.2025
- Delivered timely food orders to guests, ensuring high-quality service and satisfaction.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Maintained cleanliness of dining areas, adhering to health and safety standards.
- Communicated effectively with servers and kitchen personnel to resolve order discrepancies.
- Adapted quickly to changing priorities during peak service hours, ensuring efficient operations.
- Supported training of new team members on food running protocols and best practices.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Implemented feedback from customers and staff to improve service delivery processes.
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
Education
N/A
Western Wayne High School
Waymart, PA06-2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Professional appearance
- Guest relations
- Seating arrangements
- CPR Certified
- Verbal and written communication
- Food allergy awareness
- Health standards
- Hospitality and accommodation
- Takeout order processing
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Phone etiquette
- Food running
- Table bussing
Certification
- ServSafe
- S/P2 Culinary- Food Safety
- S/P2 Culinary- Workplace Safety
- CPR
- Child Passenger Safety
- Children in Hot Cars
- Health and Safety for Centers-Group (Part 1 & 2)
- Child Abuse History
- PATCH
Timeline
Host
Waymart Hotel
10.2025 - Current
Line Cook
Waymart Hotel
08.2024 - 10.2025
Food Runner
Waymart Hotel
06.2024 - 10.2025
N/A
Western Wayne High School