Gabriella Corena

• Act as the primary point of contact for service inquiries, scheduling maintenance and repair appointments for a high volume of luxury vehicle clients.
• Enhance dealership revenue by identifying and recommending necessary maintenance services based on vehicle history and manufacturer intervals.
• Coordinate with Service Advisors and shop foremen to manage daily shop capacity and ensure timely vehicle turnaround.
• Utilize specialized CRM and DMS software to track service reminders, recall notices, and customer satisfaction scores.

• Facilitated efficient scheduling of vehicle service appointments for clients, optimizing service flow.
• Managed customer inquiries via phone and email, ensuring timely and accurate responses.
• Collaborated with sales team to deliver precise product information, enhancing customer understanding.

• Answer customer questions regarding products, prices, and availability for vehicle inventory.
• Generate automated follow-up communications, including letters and emails, to maintain customer contact timelines.
• Build customer loyalty by conducting follow-up calls for clients who reported product or service issues.
• Formulate and enforce service center policies, procedures, and quality assurance measures.
• Analyze customer feedback to implement process changes and exceed satisfaction goals.

• Managed incoming customer inquiries and directed them to appropriate departments.
• Developed and nurtured client relationships to strengthen customer loyalty.
• Coordinated service appointments and followed up with customers to ensure satisfaction.

• Managed front office operations, including high-volume call handling and guest reception.
• Supported HR processes by scheduling appointments, maintaining employee records, and providing guidance on company procedures.
• Assisted in the full-cycle hiring process, including job postings and applicant correspondence.
• Troubleshot and maintained office equipment while training staff on proper operational handling.

• Organized schedules and appointments for management and team members to optimize time management and operational efficiency.
• Oversaw daily administrative operations in fast-paced retail environment, enhancing workflow and service delivery.
• Responded to customer inquiries and delivered high-quality service to enhance satisfaction.

• Accumulated over 3,000 hours of experience with Syneron and IPL-RF laser technologies.
  • Performed specialized clinical procedures, including micro-dermabrasion and customized patient treatments.
  • Managed comprehensive customer care duties, including scheduling, invoicing, and technical reporting.
  • Handled daily management tasks such as meeting sales quotas and optimizing the scheduling agenda.
  Key Skills
  • Automotive Tools: CRM & DMS Management, Service Scheduling, Recall Coordination.
  • Communication: Luxury Brand Representation, Conflict Resolution, Professional Correspondence.
  • Administration: HR Support, Invoicing/Billing, Office System Management.
• Administered targeted laser treatments, enhancing patient outcomes for specific medical conditions.
• Educated patients on laser therapy benefits and safety protocols, improving patient understanding and compliance.
• Managed patient records and treatment plans with precision, ensuring accurate documentation and continuity of care.