Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Cruz

Summary

Detail-oriented team player with strong organizational skills and the ability to readily adapt to new environments and procedures. Uses independent decision-making skills and sound judgment to positively impact company success. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Representative

Tiger Sanitation
12.2022 - Current
  • Serve as the customer's advocate by collaborating and engaging with different departments and roles within the company to resolve issues.
  • Actively listen to customers, handle concerns quickly and attempt to deescalate major issues before forwarding to a supervisor.
  • Consult with prospective, new, and current customers about the company's products and services.
  • Offer, quote , and close prospective sales for residential customers and commercial customers.
  • Utilize problem solving skills and negotiation skills for past due and collection accounts.
  • Use an authorized system to provide information, collect information, and update customer information.
  • Make outbound calls to follow-up with customers about services, updates, or information that was requested.
  • Utilize data entry skills for new customer accounts and to update existing accounts.

Overnight Baker

Panera Bread
07.2022 - 12.2022
  • Managed time to get all baking and cleaning done by the end of the shift.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Complied with health and safety codes to protect staff and customers.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Determined baking times for various items.

Assistant Baker, Cake Froster, and Cake Decorator

Nothing Bundt Cakes
02.2020 - 07.2022
  • Precisely followed the bakery's recipes and cake production methods to achieve production goals.
  • Effectively utilized measuring instruments, commercial-grade mixers and ovens, and other tools to bake cakes.
  • Frosted all size cakes faster than standard times.
  • Kept case in the front of house stocked at all times, maintained par levels in back of house, and completed all orders by the end of the day.
  • Prepared 3-4 60 quart batches of frosting per day.
  • Organized and crafted all orders for same day and next day pick up and delivery.
  • Greeted customers upon entry.
  • Assisted customers with retail decisions and purchases.
  • Utilized POS system to place customer's orders and take payments.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Lifted and moved items weighing over 60 pounds using proper lifting techniques.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Trained and supervised new employees on bakery operations and procedures.

Food Service Team Member

Target
12.2020 - 07.2021
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Utilized a register and POS system to ring up the customer's purchases.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.


Cashier and Supervisor

Ali's Pizzeria
02.2017 - 02.2020
  • Utilized a POS system to take customer's orders, handle their cards or cash, and distribute any change owed.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained and supervised all cashiers and servers to the company's standards and ensured a comfortable yet efficient work environment.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Took inventory and placed orders weekly for ingredients, beverages, and supplies.

Education

Associate of Arts - Creative and Communication Arts

San Antonio College
San Antonio, TX
08.2021

Associate of Science - Health and Biosciences

San Antonio College
San Antonio, TX
08.2021

Bachelor of Arts - English And Creative Writing

Southern New Hampshire University
Hooksett, NH
07.2025

Skills

  • Written and Oral Communications
  • Good Listening Skills
  • High-Volume Environments
  • Results-Oriented
  • Fast Learner
  • Training and Development
  • Customer Support
  • Data Entry
  • Microsoft Excel
  • Google Docs

Timeline

Call Center Customer Service Representative

Tiger Sanitation
12.2022 - Current

Overnight Baker

Panera Bread
07.2022 - 12.2022

Food Service Team Member

Target
12.2020 - 07.2021

Assistant Baker, Cake Froster, and Cake Decorator

Nothing Bundt Cakes
02.2020 - 07.2022

Cashier and Supervisor

Ali's Pizzeria
02.2017 - 02.2020

Associate of Arts - Creative and Communication Arts

San Antonio College

Associate of Science - Health and Biosciences

San Antonio College

Bachelor of Arts - English And Creative Writing

Southern New Hampshire University
Gabriella Cruz