Gabriella Espinoza
San Antonio,TX
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
STARBUCKS COFFEE COMPANY
06.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
CYPA Youth Program Assistant
Randolph Air Force Base
07.2023 - 03.2024
- Promoted healthy lifestyles by introducing fitness activities and nutritional education during sessions.
- Continuously assessed current programming needs, making adjustments to improve overall effectiveness and participant satisfaction.
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Supported program coordinator in the planning and execution of special events, including fundraisers and community outreach initiatives.
- Provided a safe and inclusive environment for youth participants, addressing any conflicts or concerns as they arose.
- Developed strong rapport with participating youths, acting as a mentor and role model throughout their time in the program.
- Enhanced youth engagement by incorporating interactive activities and group discussions into program sessions.
- Fostered social awareness through engaging workshops on topics like diversity, inclusivity, environmental responsibility.
- Organized and led various recreational outings, promoting teamwork and fostering positive relationships among attendees.
- Assisted with youth development and other recreation programs to improve quality of camper experience.
Optician Technician
Local Eyes Optometry
03.2023 - 08.2023
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
- Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
- Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
Building Maintenance Worker
G&I Cleaning Inc
10.2016 - 08.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Checked in and stocked inventory throughout facility.
Education
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialist
San Antonio, TX11-2024
High School Diploma -
Penn Foster Career School
Scranton, PA06-2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Quality control
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
CYPA Youth Program Assistant
Randolph Air Force Base
07.2023 - 03.2024
Optician Technician
Local Eyes Optometry
03.2023 - 08.2023
Supervisor
STARBUCKS COFFEE COMPANY
06.2017 - Current
Building Maintenance Worker
G&I Cleaning Inc
10.2016 - 08.2022
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Penn Foster Career School
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