Gabriella Frias
Kissimmee,FL
Summary
Hardworking and professional employee known for high productivity and efficient task completion. Skilled in customer service, teamwork, cash handling, and time management, ensuring smooth operations in fast-paced environments. Excels in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.
Overview
1
1
Language
5
5
years of professional experience
Work History
Crew Member Trainer
McDonald's
Kissimmee, Florida
03.2025 - 10.2026
- Trained new crew members on McDonald's service standards and station procedures to ensure compliance and consistency in service delivery.
- Coached crew members on register use and order accuracy to enhance customer satisfaction and minimize errors.
- Guided crew members in problem-solving skills during challenging customer interactions to improve service outcomes and resolve issues effectively.
- Promoted effective teamwork and communication among crew members during busy service hours.
- Demonstrated food preparation steps following McDonald's quality and safety guidelines.
- Processed customer payments at checkout using cash registers and card terminals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Waitress
Don Ramon
New York, New York
04.2022 - 09.2022
- Greeted guests warmly and presented Don Ramon menus
- Served food and beverages promptly at dining tables
- Checked back with customers throughout meal service to ensure satisfaction.
- Checked guest satisfaction and addressed concerns with courtesy
- Refilled drinks and removed used dishes throughout service
- Maintained clean, organized tables and service areas
- Processed payments using restaurant register and card systems
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Performed basic math calculations when computing bills for customers' meals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FL 08.2026 - 10.2026
Poinciana High School
Kissimmee, FLSkills
- Team training
- Order accuracy
- POS systems
- Cash handling
- Food safety
- Sanitation and cleaning
- Equipment maintenance
- Conflict resolution
- Problem-solving
- Decision-making
- Client relations
- Team leadership
- Training tools and resources
- Active listening
Languages
Spanish
Limited
Affiliations
- Playing basketball
- Community Service
- Tutoring
Timeline
Associate of Arts - General Studies
Valencia College
08.2026 - 10.2026
Crew Member Trainer
McDonald's
03.2025 - 10.2026
Waitress
Don Ramon
04.2022 - 09.2022
Poinciana High School