Tanya Han
St. Petersburg,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Crew Member Trainer
Dunkin Donuts
04.2024 - Current
- Greet customers, Prepare beverages & food, use POS system and clean and restock the store.
- Implemented updated safety protocols, resulting in a safer workplace for all employees.
- Ensured compliance with company policies, local regulations, and industry standards through consistent training efforts.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Sales Associate
1-800-Accountant
02.2018 - 12.2022
- Pitch accounting services to new business owners
- Build trust and identify and analyze prospect's interests and budget, anticipating their needs and wants and recommend appropriate services
- Build customer relationships; personally manage sale and clients account for as long as services are retained.
Customer Service Agent
24/7 Intouch
11.2018 - 01.2019
- Answer incoming customer calls
- Identify and fix problems with products ordered.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Concord High School
Wilmington, DESkills
- Health and Safety Regulations
- Brand Awareness
- POS Systems
- Cash Handling
- Workplace Safety
- Team leadership and supervision
- Training Materials Development
- Work Planning and Prioritization
- Conflict resolution techniques
- Processing payments
- Training Tools and Resources
- Employee Training
- Learning Platforms
- Continuous Development
- Customer Service
- Active Listening
- Technical knowledge
- Complaint resolution
- Continuous Improvement
- Policies and Procedures
- Sales expertise
- Corporate Goals and Targets
- Telemarketing expertise
Timeline
Crew Member Trainer
Dunkin Donuts
04.2024 - Current
Customer Service Agent
24/7 Intouch
11.2018 - 01.2019
Sales Associate
1-800-Accountant
02.2018 - 12.2022
High School Diploma -
Concord High School
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