Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Galindo

Colorado Springs,CO

Summary

Dedicated customer service professional with a proven track record in problem resolution and relationship building. Committed to enhancing customer satisfaction through active listening and critical thinking.

Dedicated professional with a strong background in customer service and problem resolution. Proficient in active listening and critical thinking, enhancing customer experiences and fostering lasting relationships.

Overview

1
1
Certification

Work History

Warehouse Associate

Amazon
Colorado Springs, CO
  • Loaded and unloaded trucks, ensuring accurate inventory management and product placement.
  • Implemented best practices for packaging and labeling, enhancing overall workflow efficiency in shipping processes.
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean and organized work areas to promote safety and efficiency throughout operations.
  • Collaborated with team members to meet daily productivity goals while adhering to safety protocols.

Bud Tender

Bleezies
Colorado Springs, CO
  • Assisted customers with product selection and recommendations to enhance their experience.
  • Maintained cleanliness and organization of sales floor, ensuring compliance with safety standards.
  • Educated customers on cannabis products, including strains, effects, and consumption methods.
  • Processed transactions accurately using point-of-sale systems to ensure efficient service.
  • Collaborated with team members to create a welcoming environment for all visitors.
  • Addressed customer inquiries and concerns promptly, fostering positive relationships.
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.

Part-time Manager

Five Below
Colorado Springs, CO
  • Developed efficient scheduling systems to optimize team productivity.
  • Coordinated time management training sessions for staff adherence to policies.
  • Streamlined task prioritization processes, enhancing workflow efficiency across departments.
  • Implemented tracking methods to monitor project timelines and deliverables.
  • Mentored junior staff on best practices in time management and organizational skills.
  • Led initiatives aimed at reducing downtime through effective planning and execution strategies.

Server

IHOP
Colorado Springs, CO
  • Delivered exceptional customer service in fast-paced dining environment.
  • Accurately processed customer orders and managed transactions using POS system.
  • Collaborated with kitchen staff to ensure timely and accurate meal preparation.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Handled customer inquiries and resolved complaints to improve satisfaction levels.
  • Demonstrated adaptability by effectively managing multiple tables during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Representative

Five Below
Colorado Springs, CO
  • Resolved customer inquiries through various channels, ensuring timely and accurate responses.
  • Assisted in processing orders and managing returns to enhance customer satisfaction.
  • Utilized CRM software for tracking customer interactions and maintaining accurate records.
  • Collaborated with team members to streamline workflows and improve service delivery efficiency.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Cashier

Walgreens
Colorado Springs, CO
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and recommendations to enhance satisfaction.
  • Maintained accurate cash drawer and balanced daily sales reports.
  • Resolved customer complaints promptly, ensuring a positive shopping experience.
  • Educated customers on promotions and loyalty programs to increase engagement.

Rehabilitative Trainer

Futures Through Choices
Ogden, UT
  • Designed and executed training programs customized for individuals with disabilities' learning requirements.
  • Facilitated workshops to enhance participant engagement and knowledge retention.
  • Collaborated with team members to create comprehensive training materials and resources.
  • Monitored participant progress, providing feedback to support skill development.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Education

High School Diploma -

Community Prep Charter School
Colorado Springs, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call management
  • Prioritization
  • Staff training
  • Product sales
  • Assertiveness

Certification

Peer-Recovery Coaching

Timeline

Warehouse Associate

Amazon

Bud Tender

Bleezies

Part-time Manager

Five Below

Server

IHOP

Customer Service Representative

Five Below

Customer Service Cashier

Walgreens

Rehabilitative Trainer

Futures Through Choices

High School Diploma -

Community Prep Charter School