Gabriella Galindo
Colorado Springs,CO
Summary
Dedicated customer service professional with a proven track record in problem resolution and relationship building. Committed to enhancing customer satisfaction through active listening and critical thinking.
Dedicated professional with a strong background in customer service and problem resolution. Proficient in active listening and critical thinking, enhancing customer experiences and fostering lasting relationships.
Overview
1
1
Certification
Work History
Warehouse Associate
Amazon
Colorado Springs, CO
- Loaded and unloaded trucks, ensuring accurate inventory management and product placement.
- Implemented best practices for packaging and labeling, enhancing overall workflow efficiency in shipping processes.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean and organized work areas to promote safety and efficiency throughout operations.
- Collaborated with team members to meet daily productivity goals while adhering to safety protocols.
Bud Tender
Bleezies
Colorado Springs, CO
- Assisted customers with product selection and recommendations to enhance their experience.
- Maintained cleanliness and organization of sales floor, ensuring compliance with safety standards.
- Educated customers on cannabis products, including strains, effects, and consumption methods.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Collaborated with team members to create a welcoming environment for all visitors.
- Addressed customer inquiries and concerns promptly, fostering positive relationships.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
Part-time Manager
Five Below
Colorado Springs, CO
- Developed efficient scheduling systems to optimize team productivity.
- Coordinated time management training sessions for staff adherence to policies.
- Streamlined task prioritization processes, enhancing workflow efficiency across departments.
- Implemented tracking methods to monitor project timelines and deliverables.
- Mentored junior staff on best practices in time management and organizational skills.
- Led initiatives aimed at reducing downtime through effective planning and execution strategies.
Server
IHOP
Colorado Springs, CO
- Delivered exceptional customer service in fast-paced dining environment.
- Accurately processed customer orders and managed transactions using POS system.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and resolved complaints to improve satisfaction levels.
- Demonstrated adaptability by effectively managing multiple tables during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Five Below
Colorado Springs, CO
- Resolved customer inquiries through various channels, ensuring timely and accurate responses.
- Assisted in processing orders and managing returns to enhance customer satisfaction.
- Utilized CRM software for tracking customer interactions and maintaining accurate records.
- Collaborated with team members to streamline workflows and improve service delivery efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
Walgreens
Colorado Springs, CO
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Maintained accurate cash drawer and balanced daily sales reports.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Educated customers on promotions and loyalty programs to increase engagement.
Rehabilitative Trainer
Futures Through Choices
Ogden, UT
- Designed and executed training programs customized for individuals with disabilities' learning requirements.
- Facilitated workshops to enhance participant engagement and knowledge retention.
- Collaborated with team members to create comprehensive training materials and resources.
- Monitored participant progress, providing feedback to support skill development.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
High School Diploma -
Community Prep Charter School
Colorado Springs, COSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Call management
- Prioritization
- Staff training
- Product sales
- Assertiveness
Certification
Peer-Recovery Coaching
Timeline
Warehouse Associate
Amazon
Bud Tender
Bleezies
Part-time Manager
Five Below
Server
IHOP
Customer Service Representative
Five Below
Customer Service Cashier
Walgreens
Rehabilitative Trainer
Futures Through Choices
High School Diploma -
Community Prep Charter School