Gabriella Garcia
Harlingen,TX
Summary
Compassionate and experienced in high stress environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
Work History
Case Manager
Tropical Texas Behavioral Health
01.2022 - 05.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Personal Shopper
HEB
08.2013 - 12.2021
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2017
Skills
- Case Management
- Community Outreach
- Performance Tracking
- Positive Attitude
- Empathy and Compassion
- Team Collaboration
- Educational Support
- Individualized Service Planning
- Documentation proficiency
- Cross-Functional Collaboration
- Organization and Multitasking
- Interpersonal Skills
References
References available upon request.
Timeline
Case Manager
Tropical Texas Behavioral Health
01.2022 - 05.2024
Personal Shopper
HEB
08.2013 - 12.2021
Bachelor of Arts - Psychology
Texas A&M University - Corpus Christi
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