Gabriella Gonzales

• Lead daily store operations including scheduling, inventory management, and quality control.

• Resolve customer concerns and manage escalations.

• Train and supervise team members, ensuring compliance with company policies.

• Handle cash management, POS oversight, and financial controls.

• Managed store operations including staffing, budgeting, vendor relations, and facility maintenance.

• Supervised 10–15 employees, conducting hiring and performance evaluations.

• Oversaw facility upkeep and coordinated with repair services.

• Improved customer satisfaction through service initiatives.

• Assisted prospective tenants with tours, applications, and leasing processes.

• Managed resident communications, maintenance requests, and community policy compliance.

• Prepared leasing documents and maintained accurate records.

• Supported property managers and maintenance teams to ensure smooth operations.