Gabriella Gonzalez
Hudson,OH
Summary
Dedicated Professional who is prepared to provide excellent customer service. Has lots of patience, and empathy when handling customers' questions and time. Hardworker who's friendly, and willing to help fellow employees with other tasks. Provides an enthusiastic welcome, and glowing personality ready to step in to assist.
Overview
1
1
year of professional experience
Work History
Host
Another Broken Egg Cafe
Streetsboro, OH
05.2026 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover.
- Coordinated with servers and kitchen staff to ensure smooth operations.
- Assisted in training new hosts on customer service standards.
- Maintained cleanliness and organization of front-of-house area.
- Collaborated with team members to uphold restaurant standards and efficiency.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Cashier Trainer
Acme Fresh Market No. 4
Hudson, OH
06.2025 - 08.2025
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Assisted in developing training materials to enhance cashier onboarding experience.
- Provided real-time feedback to improve cash handling accuracy among team members.
- Monitored cashier performance and addressed areas for improvement through coaching sessions.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Collaborated with management to identify training needs based on performance metrics.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Stocker
Acme Fresh Market No. 4
Hudson, OH
05.2025 - 08.2025
- Stocked shelves efficiently, ensuring products were organized and accessible.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Maintained cleanliness and safety standards throughout store areas to enhance customer experience.
- Collaborated with team members to restock merchandise during peak hours, improving workflow.
- Monitored expiration dates on perishable goods to ensure product quality and compliance with safety standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Cashier
Acme Fresh Market No. 4
Hudson, OH
05.2025 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing prompt and friendly service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Managed cash drawer, ensuring accuracy in daily balance and cash handling procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts - Psychology
Kent State University
Kent, OH05-2029
High School Diploma -
Hudson High School
Hudson, OH05-2025
Skills
- Customer service
- Team collaboration
- Effective time management
- Exceptional communication
- Detail-oriented
- Professional appearance
- Positive attitude
- Shelf stocking
- Loading and unloading
- Customer assistance
- Product restocking
- Shelving of products
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Refunds and exchanges
- ID verification
Accomplishments
Given Stars for our name-tags for when there are multiple reports of excellent customer service.
Languages
ASL
Limited Working
English
Professional Working
Timeline
Host
Another Broken Egg Cafe
05.2026 - Current
Cashier Trainer
Acme Fresh Market No. 4
06.2025 - 08.2025
Stocker
Acme Fresh Market No. 4
05.2025 - 08.2025
Cashier
Acme Fresh Market No. 4
05.2025 - 08.2025
Bachelor of Arts - Psychology
Kent State University
High School Diploma -
Hudson High School