Gabriella Gosman
Chesapeake,VA
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Spectra
Norfolk Va , VA
05.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
College Financial Representative
Northwestern Mutual
Virginia Beach, VA
05.2022 - Current
- Monitored financial aid advising to comply with regulatory guidelines.
- Calculated clients' available monthly income to meet debt obligations.
- Interviewed clients by telephone or in-person to gather financial information.
Barback
Joe Habit
Chesapeake, VA
03.2021 - 08.2022
Shift Leader
Amber Johnson
Chesapeake, VA
10.2018 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hostest
Ken Hong
Virginia Beach , VA
04.2017 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree - General Studies
Paul D Camp Community College
Franklin, VANo Degree - Exercise Science And HWR
Norfolk State University
Norfolk, VAHigh School Diploma -
Hickory High School
Chesapeake, VA06.2020
Skills
- Age Verification
- Cool Under Pressure
- System and Network Security
- Dining Room Cleaning and Upkeep
- High-Volume Dining
- Able to Lift 30 Pounds
- Special Requests and Substitutions
- Maintenance Organization and Development
- Order Accuracy and Delivery
- Customer Service and Rapport
- Food and Beverage Service
- Bathroom Servicing
- Team Communication and Collaboration
Norfolk State softball Player
I used to play softball at Paul D. Camp community college but later transferred to Norfolk State University to play here and this will be my second year here... Behold.
Timeline
Server
Spectra
05.2022 - Current
College Financial Representative
Northwestern Mutual
05.2022 - Current
Barback
Joe Habit
03.2021 - 08.2022
Shift Leader
Amber Johnson
10.2018 - 12.2020
Hostest
Ken Hong
04.2017 - 10.2018
No Degree - General Studies
Paul D Camp Community College
No Degree - Exercise Science And HWR
Norfolk State University
High School Diploma -
Hickory High School
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