Gabriella Guerrero
Dallas
Summary
Dynamic professional with a strong work ethic and proven expertise in safe driving practices at Werner. Adept at optimizing routes and managing delivery schedules, ensuring timely arrivals while maintaining compliance. Recognized for effective communication and customer service skills, enhancing operational efficiency and fostering positive relationships with clients.
Overview
15
15
years of professional experience
Work History
Commercial Driver
Werner
07.2024 - Current
- Operated commercial vehicles safely across diverse routes, adhering to all traffic regulations and safety protocols.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with industry standards.
- Managed delivery schedules efficiently, optimizing routes for timely arrivals while minimizing fuel consumption.
- Maintained accurate logs of driving hours, vehicle maintenance, and cargo details in compliance with regulations.
- Communicated effectively with dispatchers to coordinate deliveries and address any route changes or challenges.
- Demonstrated adaptability by responding quickly to changing conditions while maintaining service quality.
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
Patient Care Advocate/Patient Care Coordinator
Dedicated Senior Medical Center
05.2022 - 01.2024
- Advocated for patient needs, ensuring access to appropriate healthcare services and resources.
- Coordinated communication between patients and medical staff to enhance care quality.
- Assisted in developing patient care plans tailored to individual health requirements.
- Educated patients on treatment options and health management strategies effectively.
- Resolved patient inquiries and concerns promptly, fostering trust and satisfaction in care delivery.
- Monitored patient progress and provided feedback to healthcare teams for continuous improvement.
- Participated in training new staff on patient advocacy protocols and best practices.
- Implemented process improvements that streamlined patient intake procedures, enhancing operational efficiency.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Actively participated in ongoing professional development opportunities to stay current on best practices and emerging trends in patient care advocacy.
Billing Specialist
Austin Covid Lab
02.2020 - 04.2023
- Processed billing inquiries and resolved discrepancies to ensure accurate invoicing.
- Managed accounts receivable, ensuring timely payments and maintaining customer relationships.
- Utilized billing software to generate invoices, track payments, and manage account records efficiently.
- Collaborated with cross-functional teams to streamline billing processes and enhance operational efficiency.
- Developed documentation for billing processes, improving clarity and consistency across the department.
- Reviewed financial reports for accuracy, identifying trends and recommending improvements to billing procedures.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Customer Service Representative
Lee Health Systems
05.2014 - 01.2018
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive experiences.
- Managed complex account issues, coordinating with departments to facilitate timely resolutions.
- Trained new staff on customer service protocols and system navigation to enhance team performance.
- Implemented process improvements that reduced response times and increased operational efficiency.
- Led initiatives to streamline workflows, resulting in improved team collaboration and productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed training materials for ongoing staff education on best practices and system updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Delivery Rider
FedEx
09.2010 - 03.2011
- Delivered packages efficiently, ensuring timely completion of routes.
- Maintained accurate records of deliveries and pick-ups using handheld devices.
- Navigated optimal routes utilizing GPS technology for improved delivery times.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
Education
GED -
Cape Coral Highschool
Cape Coral, FL07-2009
Skills
- GPS navigation mastery
- Strong work ethic
- Safe driving practices
- Logbook management
- Effective communication
- Physical stamina and strength
- Adherence to regulations
- Route planning expertise
- Customer service
- Time management
- Safe driving
- Dependable and reliable
Timeline
Commercial Driver
Werner
07.2024 - Current
Patient Care Advocate/Patient Care Coordinator
Dedicated Senior Medical Center
05.2022 - 01.2024
Billing Specialist
Austin Covid Lab
02.2020 - 04.2023
Customer Service Representative
Lee Health Systems
05.2014 - 01.2018
Delivery Rider
FedEx
09.2010 - 03.2011
GED -
Cape Coral Highschool