Gabriella Hearn
San Antonio,TX
Summary
I have been working since the age of 17, my first job was working as a line cook at Cafezinho in 2017, since then I have worked in restaurant industries, as a delivery driver, a daycare teacher, customer service rep as well as a couple other places. I am a quick learner, I enjoy learning new skills & I work hard at the tasks given to me.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
10940 Laureate Dr
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online applications, improving overall user experience.
Teacher
Luv-N-Care Learning Center
21130 Gathering Oaks
11.2022 - 03.2023
- Follow school curriculum for class, work on worksheets & projects with students, change diapers, keep children entertained, begin potty training
- Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
- Implemented progress monitoring systems to track individual student growth, enabling targeted support and interventions as needed.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
Prep/Line Cook
Southerleigh Haute South
5822 Worth Pkwy
08.2021 - 10.2022
- Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Barista
Cafezinho food truck
15861 N I-35 Access Rd
01.2021 - 06.2021
- Open & close register, start generators for service, prepare coffee for service, take orders, make drinks, count inventory, wash equipment
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Delivery Driver/Line Cook
Panera Bread
1075 W I-10 Frontage Rd
07.2020 - 01.2021
- Deliver orders to customers, clean Kitchen & equipment, prepare & send out orders for service, train new team members
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
Customer Service Advisor
Jiffy Lube
9150 Grissom Rd
11.2019 - 04.2020
- Discuss prices for services Jiffy Lube offers, discuss what services the customer would like done on their vehicle, perform oil changes, rotate tires
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Maintained high-quality service standards, ensuring positive customer feedback.
Shift Leader
Orange Leaf
8311 Agora Parkway
10.2019 - 11.2019
- Clean yogurt machines, hand out samples, open & close register, open & close store, make sure shifts are covered
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Barista, Cashier, Line Cook
Cafezinho
17630 Lookout Rd
07.2017 - 10.2019
- Prep food for service, cook orders for customers, makes drinks as a barista, train new members, make sure shifts are covered, open & close kitchen for service, open & close barista station, wash dishes, take order
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Prep/Line Cook
Pluckers
14881 N I-35 Access Rd
08.2018 - 04.2019
- Prep for service, put away truck orders, work on line as a wing cook, train new team members
- Enhanced customer satisfaction by preparing and presenting high-quality dishes on time.
- Streamlined kitchen operations for efficiency by maintaining organized workstations and keeping inventory up to date.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a clean and sanitary work environment, adhering to health department regulations and ensuring safety for all staff members.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
Education
High School Diploma -
Judson High School
Converse, TX06.2018
Skills
- Customer Service
- Quick Learning
- Communication
- Organization
- Problem-Solving Abilities
- Multitasking
crocheting
I've made quite a few crochet pieces since I started in September of 2023, I would like to grow more a possibly sell some and start a side business. It's been a fun journey learning how to crochet and seeing all the cool things I've made.
sign language
I am able to hold a standard conversation in sign language, I took 2 courses in high school before they discontinued it, my cousin (who lost her hearing when she was younger) and I would practice and communicate together before she passed in 2022.
Languages
sign language
Limited Working
Timeline
Customer Service Representative
Alorica
05.2023 - 12.2023
Teacher
Luv-N-Care Learning Center
11.2022 - 03.2023
Prep/Line Cook
Southerleigh Haute South
08.2021 - 10.2022
Barista
Cafezinho food truck
01.2021 - 06.2021
Delivery Driver/Line Cook
Panera Bread
07.2020 - 01.2021
Customer Service Advisor
Jiffy Lube
11.2019 - 04.2020
Shift Leader
Orange Leaf
10.2019 - 11.2019
Prep/Line Cook
Pluckers
08.2018 - 04.2019
Barista, Cashier, Line Cook
Cafezinho
07.2017 - 10.2019
High School Diploma -
Judson High School