Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriella Hernandez

Miramar

Summary

Dynamic VIP Server with a focus on guest satisfaction and problem-solving. Known for fostering positive experiences in high-pressure environments.

Overview

7
7
years of professional experience

Work History

VIP Guest Services – High Limit Server

Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood
09.2019 - Current
  • Provided exceptional customer service in fast-paced VIP gaming environment, enhancing guest satisfaction
  • Resolved guest requests and concerns professionally, fostering positive guest experiences
  • Coordinated multiple tasks during high-volume shifts, ensuring smooth service flow
  • Maintained strong communication and teamwork with staff and management

Education

Bachelor of Arts - International Business

Florida International University
Miami, FL
05-2022

Skills

  • Attention to detail
  • Verbal and written communication
  • Problem solving
  • Creative solutions
  • Teamwork and collaboration
  • Stress management

Languages

Spanish
Professional

Timeline

VIP Guest Services – High Limit Server

Seminole Hard Rock Hotel & Casino - Hollywood, FL
09.2019 - Current

Bachelor of Arts - International Business

Florida International University
Gabriella Hernandez