Gabriella Hernandez
New Braunfels,TX
Summary
Dynamic professional with extensive experience at H-E-B, excelling in customer service and money handling. Proven track record in training teams and enhancing operational efficiency. Recognized for accuracy and precision in transactions, fostering positive customer experiences while demonstrating strong leadership and organizational skills. Adaptable and results-driven, committed to achieving excellence in retail environments.
Overview
2
2
years of professional experience
Work History
Checker
H-E-B
New Braunfels, TX
06.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to optimize efficiency.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Assistant
H-E-B
New Braunfels, TX
12.2024 - 06.2025
- Packaged groceries efficiently for customer satisfaction and timely service.
- Assisted cashiers by organizing items for quick checkout processes.
- Maintained cleanliness and organization of bagging area to ensure safety standards.
- Assisted in maintaining organized cart areas, ensuring safety and accessibility for customers.
Store Leader
HTeaO
New Braunfels, TX
08.2024 - 11.2024
- Managed daily activities to ensure seamless store operations and foster positive customer experiences.
- Implemented training initiatives focused on equipping team members with essential product knowledge and effective customer service techniques.
- Conducted comprehensive performance evaluations and coaching sessions to drive staff development and achieve organizational objectives.
- Managed cleanliness and inventory levels in store environments to create inviting shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Schlitterbahn Waterpark New Braunfels
New Braunfels, TX
03.2024 - 09.2024
- Assisted customers with product selections and inquiries to enhance overall shopping experience.
- Maintained knowledge of park attractions, promotions, and pricing to provide accurate information.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer checkout.
- Collaborated with team members to restock merchandise and maintain organized sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
BBA - Business Management
University of The Incarnate Word
San Antonio, TX05-2030
High School Diploma -
Memorial Early College High School
New Braunfels, TX05-2026
Associate of Arts - Liberal Arts
Northeast Lakeview College
Universal City, TX05-2026
Skills
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Deadline management
- Teamwork and collaboration
- Honest and dependable
- Time management
- Customer assistance
- Multitasking
- Adaptable and flexible
- Excellent communication
- Critical thinking
- Organizational skills
- Team leadership
Timeline
Checker
H-E-B
06.2025 - Current
Customer Service Assistant
H-E-B
12.2024 - 06.2025
Store Leader
HTeaO
08.2024 - 11.2024
Sales Associate
Schlitterbahn Waterpark New Braunfels
03.2024 - 09.2024
BBA - Business Management
University of The Incarnate Word
High School Diploma -
Memorial Early College High School
Associate of Arts - Liberal Arts
Northeast Lakeview College