Gabriella Herrera
Houston,TX
Summary
High-energy Store Manager bringing extensive experience in retail and animal settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Miniso
11.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Help Other Miniso store managers in improving their store by visiting every month.
Front Desk Receptionist
Banfield Animal Hospital
08.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Kennel Technician
Peace Love Dogs
04.2022 - 07.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Shift Manager
Petland
11.2020 - 04.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Managed staff hiring, training and supervision.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animals for behavioral problems and signs of health issues.
- Gave medication, Monitored weight, Assisted with vaccinations.
Education
Associate of Applied Science - Animals
Vet Tech Institute of Houston
Houston, TX04.2025
High School Diploma -
Summer Creek Highschool
Houston, TX06.2020
Skills
- Accurate Cash Handling
- Order Supplies
- Microsoft Office
- Microsoft Excel
- Staff Training
- Google Docs
- Customer Service
Timeline
Store Manager
Miniso
11.2022 - Current
Front Desk Receptionist
Banfield Animal Hospital
08.2022 - 10.2022
Kennel Technician
Peace Love Dogs
04.2022 - 07.2022
Shift Manager
Petland
11.2020 - 04.2021
Associate of Applied Science - Animals
Vet Tech Institute of Houston
High School Diploma -
Summer Creek Highschool
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