Gabriella Johnson
Dallas,TX
Summary
Experienced in office administration with 5 years of expertise overseeing essential functions within a dynamic business environment. Utilize analytical approach to optimize productivity, efficiency, and service quality across multiple offices in diverse settings. Strong emphasis on organization, excelling in prioritizing tasks and managing deadlines effectively.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Ashley Furniture Warehouse
02.2024 - Current
- Supervisor the workflow of production
- Ensure compliance with procedures and regulations
- Manufacturing
- Coordinate with warehouse receiver’s
- Restock items
- Report issues and discrepancies
- Refurbish products
- Restock items
- Material handler
- Maintain inventory accuracy
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
Event Coordinator
Pinstack
07.2022 - 11.2023
- Maintained high satisfaction levels at corporate functions and birthday parties.
- Develop and maintain a filing system, update office policies and procedures
- Ordering office supplies
- Screened and routed callers appropriately while generating reports using computers.
- Preparing bookkeeping reports: the tasks include preparing official reports and files, making meeting arrangements inquiries through phone or email correspondence
- Tasks filled with day-to-day operations include filling paperwork, answering phone calls and preparing documents
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Debt collections
The CMI Group
01.2019 - 07.2022
- Ensuring that debtors find a solution to resolve their past due amounts by offering settle amounts or negotiating to pay the full balance
- Verify debtor information
- Contact the debtor
- Negotiate payment arrangements
- Account management
- Processing and managing accounts in receivable, which include:
- Invoicing accurately and clearly
- Using accounting automation to improve efficiency and accuracy
- Creating an aging report to group accounts by how much they are past due
- Using a debt management and collections system to automate follow-up and resolve disputes
- Adapted quickly to changes in industry regulations, ensuring full compliance with federal and state laws regarding debt collections.
- Communicated effectively with attorneys, court personnel, and other external parties regarding legal proceedings related to debt collections matters.
- Stayed up-to-date with industry best practices, ensuring compliance with regulatory requirements pertaining to debt collections activities.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
- Implemented staff training programs to enhance employee knowledge of industry best practices in debt collections techniques.
- Demonstrated expertise in navigating complex regulatory environments related to debt collections, ensuring full compliance with relevant legislation at all times during the asset recovery process.
- Increased successful debt collections by developing and implementing effective strategies for contacting customers.
- Increased successful debt collections by implementing effective communication and negotiation strategies with patients.
- Managed collections process for delinquent accounts, resulting in increased cash flow and reduced bad debt expenses.
- Showcased designer collections by walking the runway in fashion shows, increasing exposure and sales.
- Developed comprehensive reports for senior management, providing insights on key performance metrics within the credit and collections department.
- Increased efficiency in debt recovery efforts by utilizing data analysis tools to identify trends and prioritize collections activities.
- Improved AR collections by implementing efficient follow-up processes and maintaining strong client relationships.
- Maintained strict adherence to regulatory compliance requirements as they pertained to credit collections activities, ensuring all actions taken were within legal bounds.
Education
High School Diploma -
New Beginners Preparatory
Dallas, TX10.2020
Skills
- Scheduling and Calendar Management
- CRM and Office Management
- Data Entry
- Detail Organization
- Customer Relations
- Email Correspondence
- File and Data Retrieval Systems
- Leadership Support
- Account Management
- Recruiting
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Labeling and boxing
- Warehouse safety
- Order picking and processing
- Data entry
- Quality control
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Delinquent account management
- Credit control
- Billing procedures
Timeline
Warehouse Associate
Ashley Furniture Warehouse
02.2024 - Current
Event Coordinator
Pinstack
07.2022 - 11.2023
Debt collections
The CMI Group
01.2019 - 07.2022
High School Diploma -
New Beginners Preparatory