Gabriella Jonkman
Broken Arrow
Summary
Dynamic and friendly professional with extensive experience in the coffee industry, notably at 7 Brew. Demonstrated expertise in espresso machine operation and a proven track record of enhancing customer satisfaction through exceptional service. Skilled in POS systems and adept at fostering a positive environment, even during peak times. Excelled in training new staff, showcasing both hard and soft skills. Loves to talk to customers.
Overview
3
3
years of professional experience
Work History
Barista
7 Brew
08.2024 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Barista
Evergreen Coffee Co
01.2023 - 08.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Host/Busser
Trails End BBQ
08.2021 - 01.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
No Degree -
Owasso High School
Owasso, OK05-2025
Skills
- Coffee expertise
- Opening and closing duties
- Espresso machine operation
- Soft selling
- Up-selling
- Food preparation
- Speedy and efficient
- Calm demeanor
- Friendly and outgoing
- POS systems
- Cash handling
- Order taking
Timeline
Barista
7 Brew
08.2024 - Current
Barista
Evergreen Coffee Co
01.2023 - 08.2024
Host/Busser
Trails End BBQ
08.2021 - 01.2023
No Degree -
Owasso High School
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