Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Gabriella Lopez Williams

Milton,WA

Summary

Detail-oriented customer service professional experienced in fast-paced environments. Skilled in data entry, payment processing, scheduling, and professional communication. Nursing student seeking a Patient Access Representative role to support patient check-in, scheduling, insurance verification, and accurate record management.

Overview

2
2
years of professional experience

Work History

Team Member / Customer Service Associate

Emerald City Smoothie
Federal, WA
07.2025 - Current

Manage 30+ customer orders per shift with approximately 100% accuracy, ensuring timely service and correct order details.

  • Processed cash and card payments, balanced cash drawer, and resolved billing discrepancies to maintain accurate financial records.
  • Answered phone calls, took orders, and provided clear, professional information to ensure customer satisfaction.
  • Followed opening and closing procedures, restocked and organized work areas, and trained new staff on company policies and customer service standards to enhance team efficiency.

Barista / Cashier

Jamba Juice
Federal Way, WA
06.2024 - 07.2025
  • Assisted high volume of customers per shift, delivering friendly service and ensuring clear communication.
  • Processed transactions accurately with POS system, managing refunds and corrections as needed.
  • Maintained clean, safe workspace by adhering to health and safety standards and completing checklists.

Education

Associate of Arts - Nursing

Highline College
Des Moines, WA
06-2028

High School Diploma -

Highline College
DesMoines, WA
06-2024

Skills

  • Customer service
  • Patient intake support
  • Appointment scheduling
  • Payment processing
  • Data entry and record accuracy
  • Computer documentation
  • Handling confidential information
  • In-person communication

Cover Letter

Hiring Manager
Mary Bridge Children's Hospital
Tacoma, WA

Dear Hiring Manager,

I am writing to express my interest in the Imaging Services Representative position at MultiCare Health System at Mary Bridge Children’s Hospital in Tacoma. With a strong background in high-volume customer service, front-desk style responsibilities, and current education in nursing, I am excited about the opportunity to support patients and families during their imaging experience while contributing to a compassionate, organized healthcare environment.

Through my experience as a Team Member at Emerald City Smoothie and as a Barista/Cashier at Jamba Juice, I have developed strong communication, organization, and multitasking skills. I regularly greet customers, manage phone and in-person inquiries, and accurately enter information while maintaining a welcoming and professional atmosphere. These roles required attention to detail, handling payments, solving problems, and remaining calm and courteous in fast-paced environments—skills that translate well to coordinating imaging appointments, assisting patients, and supporting clinical teams.

I am currently pursuing an Associate Degree in Nursing at Highline College. My coursework in biology and chemistry, along with laboratory work, has strengthened my attention to detail, ability to follow procedures, and commitment to accuracy when handling sensitive information. These experiences have reinforced the importance of professionalism, confidentiality, and teamwork in healthcare settings.

I am highly motivated and eager to begin my healthcare career within the MultiCare system. I would welcome the opportunity to contribute my customer service experience, strong organizational skills, and dedication to patient care to the imaging team at Mary Bridge Children’s Hospital. Thank you for your time and consideration, and I look forward to the opportunity to further discuss how I can contribute to your team.

Sincerely,
Gabriella Lopez Williams

Timeline

Team Member / Customer Service Associate

Emerald City Smoothie
07.2025 - Current

Barista / Cashier

Jamba Juice
06.2024 - 07.2025

Associate of Arts - Nursing

Highline College

High School Diploma -

Highline College
Gabriella Lopez Williams