Gabriella Mejia
Hollister,CA
Summary
- Reliable and motivated professional looking for a position to utilize my 28+ years of excellent customer service and front desk experience .
- Authorized to work in the US for any employer
- Punctual
- Team player
- Excellent customer service
- Telephone etiquette
- Ability to handle guest inquires & complaints in a professional manner
- Excellent math skills
- Open availability with shifts, work Weekends and holidays
- MS office & outlook
- Multitasked
- Event planning
- Attention to detail
- Staff motivation and training
- Excellent with cash handling and night audits
- Excellent written & verbal skills
Overview
18
18
years of professional experience
Work History
Night Auditor/Front Desk Clerk
Best Western plus Forest Park Inn
Gilroy, CA
08.2016 - 10.2019
- Greet guest , check in guest and ensure they have a happy and comfortable stay by helping with any questions concerns with the hotel.
- Had numerous mentions by name providing excellent customer service on best western survey.
- Make sure folios are in the right boxes and guest arrival and departures are up to date.Run night audit reports, assign housekeepers rooms to clean for next day.
- Communicate any issues regarding guest or rooms for the next shift on pass on log, balance the hotel cash box, check guest out, Answer phones ,answer emails and make reservations for guest by phone, email or in person, set up wake up calls and clear messages for guest, explain the guest rewards program and benefits with signing up for rewards card to guest.set up breakfast bar for the morning.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Coordinated with guest services and concierge team to meet guest needs.
- Completed all nightly updates to hotel rates and individual room charges.
- Monitored reservations to track incoming parties and special events.
- Assisted hotel guests with check in and out procedures courteously.
- Managed inventory of keys and linens each day and included all necessary information on audit reports.
- Documented wake-up requests and set up automatic calls in system.
- Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Assistant Manager of Lodging
Ridgemark Golf & Country Club
Hollister, CA
01.2015 - 04.2016
- Greeted and checked in guest.
- Handled any guest concerns regarding billing issues or concerns with lodging.
- Made group reservations for weddings ,golf groups,etc.
- Developed training manual for front desk daily operations.
- Trained all new hire clerks.
- Managed lodging front desk operations with a staff of four.
- On call manager when general manager was unavailable to handle any problems with lodging.
- Scheduled &assigned rooms daily for housekeepers.Supervised housekeepers two days a week when head housekeeper was unavailable.
- Managed company website.
- Account service manager for Expedia and other affiliates of Ridgemark Golf Club and Resort.
- Ordered office supplies.
Front Desk Clerk
Ridgemark Golf And Country Club
Hollister, CA
08.2014 - 01.2015
- Answer phones.
- Made reservations for guest.
- Checked in and out guest.
- Night audit reports.
- Balanced daily summaries with cash and credit cards reports.
- Opened and closed lodging office.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Reviewed account information and individual customer charges to produce correct bills.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Responded to inquiries and room requests made online, by phone or email.
- Managed all front desk operations for busy high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Assisted with administrative tasks, including filing, answering phones and [Task].
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Housekeeper
Ridgemark Golf Course & Country Club
Hollister, CA
04.2014 - 08.2014
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
Caretaker
My Father And Stepmother
Gilroy, CA
03.2006 - 03.2013
- Caretaker for my dad who had terminal cancer.
- I drove him to drs appointments ,administered meds, cooked meals and house cleaned.
- Also caretaker for another family member while they were going through chemotherapy with the same duties.
Medical Assistant
Allergy, Asthma Ear, Nose And Throat Specialist
Gilroy, CA
02.2005 - 03.2006
- Take patients vitals,set up room for exams, administered allergy testing and made patients allergy antigen.
- Relayed Drs orders and called in prescriptions to pharmacies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
- Performed routine tests such as urine dip stick, vision and hearing tests.
National Certified Medical Assistant
San Jose Medical Group
Morgan Hill, CA
02.2002 - 11.2003
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Education
Certified Medical Assistant -
Bryman College
2003
High School Diploma - General educationn
Gilroy High School
1993
Skills
- Microsoft office, Microsoft word, (3 years), Cash Handling, (10 years), Training & Development (7
- Years), Customer Service Skills (10 years), Auditing (5 years), Office Manager (2 years), Hospitality (7
- Years), Supervising (2 years), Front Desk, Guest Service, Front Office, Reception, Customer Service
- Additional Information
- Audit reports
- Auditing
- Billing
- Cash Handling
- Excellent customer service
- Front Office
- Microsoft office
- Microsoft word
- Answer phones
- Third party Website accounting
References
References:
Bruce Lewis - General Manager of Ridgemark Golf and Country Club.
831-637-8151
Michele Lomanto: Coworker
559-369-5070
Timeline
Night Auditor/Front Desk Clerk
Best Western plus Forest Park Inn
08.2016 - 10.2019
Assistant Manager of Lodging
Ridgemark Golf & Country Club
01.2015 - 04.2016
Front Desk Clerk
Ridgemark Golf And Country Club
08.2014 - 01.2015
Housekeeper
Ridgemark Golf Course & Country Club
04.2014 - 08.2014
Caretaker
My Father And Stepmother
03.2006 - 03.2013
Medical Assistant
Allergy, Asthma Ear, Nose And Throat Specialist
02.2005 - 03.2006
National Certified Medical Assistant
San Jose Medical Group
02.2002 - 11.2003
Certified Medical Assistant -
Bryman College
High School Diploma - General educationn
Gilroy High School