Gabriella Murillo
Toms River,NJ
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Enzo’s Caffe Italia and Centrada. Excelled in providing exceptional customer service and upselling, significantly enhancing guest satisfaction. Demonstrated strong organizational skills and a knack for maintaining a clean and welcoming environment. Adept at communicating effectively with guests to meet their needs, showcasing both hard and soft skills without relying on numerical data.
Overview
3
3
years of professional experience
Work History
Cocktail Server
Centrada
Red Bank, NJ
06.2023 - Current
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Communicated with guests to record orders and assess needs.
Waitress
Enzo’s Caffe Italia
10.2021 - 12.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Checked guests' identification before serving alcoholic beverages.
Education
Esthetician License - Esthetics
Innovate Salon Academy
Brick, Nj08.2034
Skills
Great customer service skills
Being able to communicate to guests and ensure that they are satisfied
Great upselling skills without making the guest feel pressured
Always organized and getting tasks done on a timely manner
Timeline
Cocktail Server
Centrada
06.2023 - Current
Waitress
Enzo’s Caffe Italia
10.2021 - 12.2024
Esthetician License - Esthetics
Innovate Salon Academy