Gabriella Musa
Fleming Island,FL
Summary
Proactive Server and Delivery Driver with extensive experience in customer service and order management. Skilled in POS systems, guest engagement, and efficient route planning to ensure timely deliveries. Known for excellent communication and problem-solving abilities, driving both sales and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Wanting to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Mr. Chubby's Wings
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Delivery Driver
Hot Wok
01.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
Associate of Arts -
St. Johns River State College
Palatka, FL05.2024
High School Diploma -
Fleming Island High School
Orange Park, FL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Service prioritization
- Sales Techniques
- Suggestive Selling
- Order Management
Languages
American Sign Language
Limited Working
Timeline
Server
Mr. Chubby's Wings
05.2023 - Current
Delivery Driver
Hot Wok
01.2022 - 05.2023
Associate of Arts -
St. Johns River State College
High School Diploma -
Fleming Island High School
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