Gabriella Oliveira
Pembroke
Summary
Dynamic employee with a proven track record in customer service excellence and team collaboration, honed at Krazy Kids and other notable organizations. Skilled in money handling and conflict resolution, I excel in creating positive customer experiences and fostering team unity. Demonstrated ability to train staff and manage inventory, achieving significant improvements in operational efficiency.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier
Krazy Kids
07.2022 - 12.2024
- Greeted customers entering store and responded quickly and accurately to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with well accuracy levels.
- Hosted big party's of people coming in who needed assistance.
- Bartender and kitchen operator for customers.
- Main floor supervisor.
- Children's program assistant.
Cashier Team Lead
Langs Ice Cream
07.2022 - 12.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests constantly.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained employees of lower authority.
- Frequent shift leader.
Children's and Youth Program Assistant
The Works Family Health and Fitness Center
02.2022 - 07.2022
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to youth.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Hosted big party's coming in who needed assistance.
- Managed and watched after children ages 6 months - 7 years old.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Education
High School Diploma -
Pembroke Academy
Pembroke, NH06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Conflict resolution
- Staff training
- organization skills
- Inventory management
Languages
English
Full Professional
Interests
- Adventure Travel
- Backpacking and Hiking
- Documenting and sharing travel experiences
- Volunteering with youth sports programs as an assistant
- Mindfulness Practices
- Music
Timeline
Cashier
Krazy Kids
07.2022 - 12.2024
Cashier Team Lead
Langs Ice Cream
07.2022 - 12.2024
Children's and Youth Program Assistant
The Works Family Health and Fitness Center
02.2022 - 07.2022
High School Diploma -
Pembroke Academy
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