Gabriella Ponzo
Grotta Local
Brooklyn,NY
8
years of professional experience
Dedicated and hardworking professional with over 10 years of experience in hospitality and 5 years of consistent service with the same establishment, demonstrating loyalty, reliability, and a strong commitment to providing excellent customer experiences. Caring and customer-focused, with a genuine passion for making every person feel welcomed and valued and creating the best experience possible. Highly organized, dependable, and a strong team player who works well in fast-paced environments. I have always dreamed of becoming a flight attendant and am excited for the opportunity to bring my strong work ethic, positive attitude, and passion for helping others to an airline where I can build a stable, long-term career.
Work History
LIQUOR STORE MANAGER
4 Years 10 Months- Operated POS system to ensure accurate and efficient processing of customer orders at checkout
- Performed regular inventory checks to monitor stock levels, ordered additional items as needed
- Assisted customers in locating specific items throughout the store using knowledge of store layout, and provided suggestions based on customers' preferences
- Stocked shelves and maintained attractive displays to enhance product visibility and encourage sales
BARTENDER
4 Years 11 Months- Prepared alcoholic beverages promptly and accurately to recipes and customer specifications
- Maintain and secure accurate cash drawers
- Kept bar organized and clean during busy hours
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
TABLE SERVICE DOOR HOST
1 Year 6 Months- Greeted customers in a friendly and professional manner, while efficiently managing the door.
- Facilitated efficient check-in process for guests
- Navigated guests through large crowds to their reserved sections
- Maintained orderliness in queue lines during peak hours of operation
- Established positive relationships with clients resulting in repeat business
- Promoted teamwork and quality service through communication with departments
BARTENDER
1 Year 5 Months- Took beverage orders from guests and delivered drinks within reasonable time frame, while providing friendly customer service
- Mixed liquor, soda, and bitters to prepare cocktails and other drinks
- Operated point-of-sale system accurately for processing payments from customers
- Followed bar recipes to deliver consistent drink quality and control costs
Education
HIGH SCHOOL DIPLOMA
Skills
Customer Service
Hospitality and Accommodation
High volume dining
Organization Skills
Inventory
Point of sale (POS) operation
Cocktail Knowledge
Positive and Outgoing
Ability to remain calm under pressure
Strong multitasking
Teamwork
Timeline
TABLE SERVICE DOOR HOST
The Brooklyn Mirage
04.2022 - 10.2023Read More
LIQUOR STORE MANAGER
Mulberry Wine & Liquor
10.2021 - CurrentRead More
BARTENDER
Grotta Local
09.2021 - CurrentRead More
BARTENDER
The Narrows
10.2018 - 03.2020Read More
Fort Hamilton High School
HIGH SCHOOL DIPLOMA
Read More