Gabriella Powell
Omaha,NE
Summary
Takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Open communicator and skilled planner with excellent problem-solving and multitasking skills. Dedicated to maintaining strong customer loyalty with top-notch service.
Overview
4
4
years of professional experience
Work History
Server
Lazlo's Brewery and Grill
09.2023 - 11.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
The Stokin’ Goat
11.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Barista, Omaha, Scooters Coffee
01.2022 - 05.2022
- Calm under pressure
- Speedy and efficient
- Active listener
- Teamplayer
- Collected payments and provided accurate change
- Maintained calm demeanor during high-volume periods and special events
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Memorized official and off-menu coffee and tea preparations
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Addressed and resolved customer concerns to maintain brand loyalty
- Greeted guests with pleasant smile and superior customer service
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Hostess
Charleston's Bar & Grill
07.2020 - 06.2021
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took information about guests' party size, led to sea ting, and offered menus
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Greeted guests and gathered information to seat groups or place on waitlist
- Greeted customers, answered questions and recommended specials to increase profits
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Answered telephone to provide dining information and take reservations.
Education
Millard North High School
05.2021
Skills
- Strong work ethic
- Suggestive Selling
- Hospitality Service Expertise
- Guest engagement
- Cleanliness standards
- Calm and collected under pressure
- Stocking and Replenishing
Contact
Omaha, NE 68130
Education
Omaha, NE
Timeline
Server
Lazlo's Brewery and Grill
09.2023 - 11.2024
Server
The Stokin’ Goat
11.2022 - 05.2023
Barista, Omaha, Scooters Coffee
01.2022 - 05.2022
Hostess
Charleston's Bar & Grill
07.2020 - 06.2021
Millard North High School
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