Gabriella Rice
Provo
Summary
Motivated team player experienced in providing exceptional customer service through strong interpersonal skills. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses outstanding communication, organizational, and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Champion's Car Wash
San Antonio, TX
05.2025 - 12.2025
- Handled customer complaints and inquiries courteously and efficiently.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Processed orders, returns, and exchanges accurately and efficiently.
- Adhered to company policies and procedures while providing superior service.
- Met daily customer service quotas with a focus on quality
- Has sold 550+ memberships in 8 months through face-to-face interactions with customers
- Updated and maintained database with accurate customer information and timely data entry.
Frontline Worker
Jersey Mike's Subs
San Antonio, Texas
03.2022 - 08.2024
- Performed daily cleaning duties including sweeping, mopping, dusting, and disposing of trash.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Managed time effectively to complete assigned tasks within deadlines.
- Demonstrated strong communication and interpersonal skills when interacting with customers and coworkers.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Processed returns and exchanges in accordance with company policy guidelines.
Early-Morning Custodian
BYU custodial services
Provo, Utah
08.2024 - 04.2025
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
- Performed janitorial, groundskeeping and light maintenance work to enhance appearance of property.
- Used proper equipment and chemicals to safely treat diverse flooring.
- Cleaned and maintained all areas of the building, including offices, restrooms, and public spaces with attention to detail.
- Arrive for 5 A.M. work early or on time every day
Front of House Employee
Blue Sushi
Provo, Utah
08.2024 - 04.2025
- Quickly picked up new skills
- Talked to each customer with a smile and a willingness to help and serve.
- Helped coworkers and management wherever they needed me.
- Built relationships with regular customers through friendly conversations and personalized attention.
- Ensured compliance with health codes by adhering to safety guidelines regarding food storage, cleaning, and sanitation procedures.
Front of House Employee
Y-Mountain Barbecue
Provo, Utah
08.2024 - 04.2025
- Learned safe knife skills while cutting meats
- Learned exemplary customer service
- Used free time to clean and tidy up the store/restock
- Helped new coworkers find their way around
- Maintained high levels of cleanliness throughout the dining area.
Front of House Employee
Blue Line Deli
Provo, Utah
08.2024 - 04.2025
- Learned how to work well with people who have different ideas
- Quickly picked up the trade of the Deli and making food.
- Greeted guests promptly and warmly upon arrival, ensuring all questions were answered fully.
- Utilized problem solving skills to address customer issues or conflicts that arose during shifts.
Education
Some College (No Degree) - Business; Entrepreneurial Management
BYU
Provo, UTSkills
- Critical thinking
- Customer relations
- Effective communication
- Time management
- Positive attitude
- Self-motivation
- Professionalism and ethics
- Deadline adherence
- Team collaboration
- Product promotion
Accomplishments
Two-year Texas Music Educators Association all-state choir
Affiliations
- Has been singing in a choir every year from a young age
- Plays guitar and little piano
- babysitting and petsitting
Certification
- Stukent certification
Timeline
Customer Service Representative
Champion's Car Wash
05.2025 - 12.2025
Early-Morning Custodian
BYU custodial services
08.2024 - 04.2025
Front of House Employee
Blue Sushi
08.2024 - 04.2025
Front of House Employee
Y-Mountain Barbecue
08.2024 - 04.2025
Front of House Employee
Blue Line Deli
08.2024 - 04.2025
Frontline Worker
Jersey Mike's Subs
03.2022 - 08.2024
Some College (No Degree) - Business; Entrepreneurial Management
BYU