Gabriella Richie
Isidore
San Antonio,Texas
7
years of professional experience
- 5+ years customer service in hospitality and retail
- Experienced Server/Waitress
- Experienced Hostess
- Able to work well & efficiently in a fast-paced environment
- Food & wine knowledge
- Cocktail making experience
- Trained in fine dining service
- 5+ years experience working in Michelin restaurants
Work History
Captain/Junior Sommelier
11 Months- Delivered exceptional dining experiences through attentive service and in-depth menu knowledge.
- Maintained high standards of cleanliness and organization in dining areas, ensuring guest satisfaction.
- Mentored junior staff on wine service techniques and product knowledge.
- Collaborated with culinary and wine teams to create harmonious food and wine pairings.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
Captain
1 Year 1 Month- Elevated guest engagement by sharing detailed descriptions of menu items, including ingredients and preparation techniques.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
Server/Junior Sommelier
1 Year 1 Month- Took orders and answered any questions concerning beverage/food menu, serves food and beverages to guests.
- Cleared & reset tables quick and efficiently in between turns
- Presented wine list to guests and thoroughly described list per their needs, preferences, as well as own personal suggestions
- Worked with head sommelier to complete wine inventory as well as list updates
- Served food and beverages promptly with focused attention guest needs.
- Collaborated with the culinary team to create wine pairing suggestions for special events and menu changes.
Captain/Bartender/Expo/Host
1 Year- Greeted and seated guests, was responsible for take-out orders, accommodated any guest's questions regarding reservations and seating
- Took orders and answered any questions concerning beverage/food menu, served food and beverages to guests, cleared and reset tables quickly and efficiently in between turns
- Made drinks and prepared any beverages ordered in the restaurant, prepared materials for cocktail use, washed and polished glassware
- Communicated with kitchen staff and servers concerning kitchen tickets, organized kitchen tickets, assured that food was ready to be taken to tables, garnished food, packed take-out orders
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server/Host
2 Years 11 Months- Greeted & seated guests, managed bookings, answered any questions regarding reservations or restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Level 1
Associates - Film Studies
Skills
Guest engagement
Conflict resolution
Team collaboration
Adaptive learning
Detail-oriented
Timeline
Captain/Junior Sommelier
Isidore
09.2025 - CurrentRead More
Captain
L'abeille
04.2024 - 05.2025Read More
Server/Junior Sommelier
Mari
03.2023 - 04.2024Read More
Captain/Bartender/Expo/Host
Izakaya Mew
01.2022 - 01.2023Read More
Server/Host
Casa Mono
07.2019 - 06.2022Read More
New York Conservatory for Dramatic Arts
Associates from Film Studies
Read More
Court of Master Sommeliers
Level 1
Read More