Gabriella Roberts
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Efficient Restaurant Hostess known for high productivity and task completion. Possess specialized skills in customer service, reservation management, and dining area organization. Excel in communication, multitasking, and problem-solving to enhance guest experience and operational flow.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Cowfish Sushi Burger Bar
Charlotte, North Carolina
09.2024 - Current
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped service staff handle demand by distributing food and beverages.
- Adhered to all safety regulations set forth by the restaurant management team.
- Assigned patrons to suitable tables according to server rotation.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted customers and escorted them to their tables.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accepted payments from guests for dine-in and take-out foods.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Crew Member
Nautical Bowls
Charlotte, Vermont
07.2024 - 08.2024
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted management team with inventory counts of food products and beverage supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Resolved customer complaints in a professional manner.
- Scrubbed and polished counters to remove debris and food.
- Organized and restocked supplies to support operations and team productivity.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Juicerista
Clean Juice
Charlotte, NC
04.2023 - 11.2023
- Stocked produce bins with fresh fruits and vegetables as needed.
- Operated juicers, blenders and other kitchen appliances in a safe manner.
- Educated customers on new products offered by the store.
- Organized supplies and restocked shelves as needed.
- Adhered to company policies regarding food safety practices.
- Followed all health department regulations when preparing drinks.
- Performed daily maintenance on juicers, blenders and other equipment used in the preparation of juice products.
- Monitored inventory levels of perishables such as fruits and vegetables.
- Checked temperatures of refrigerators regularly to ensure food safety standards were met.
- Prepared smoothies, juices and other beverages according to standard recipes.
- Weighed fruit for smoothie orders using digital scales.
- Used cash registers to ring up customer purchases efficiently.
- Cleaned work areas thoroughly at the end of each shift.
- Provided exceptional customer service by addressing customer inquiries promptly and professionally.
- Maintained cleanliness of juicing station, including countertops, utensils and equipment.
- Assisted in training new staff members in proper procedures for making juice drinks.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Processed payments on cash register and counted back bills and change to patrons.
- Completed tasks assigned by supervisor promptly and efficiently.
- Greeted customers, took orders and answered questions about menu items.
- Measured ingredients accurately for each beverage order.
- Kept records of sales figures for management review.
Education
High School Students -
Charlotte Catholic High School
Charlotte, NC05-2026
Skills
- Order taking accuracy
- Expert juicing techniques
- Menu development expertise
- Organic produce sourcing
- Sanitation and Cleanliness
- Flexible scheduling
- Smoothie preparation
- Strong Communication Skills
- Adaptability to Change
- Order Taking
- Customer Relations
- High volume dining
- Dining room management
- Dining customer service
- Table setting arrangements
- Front-of-house display creation
- Group reservations management
- Reservation coordination
- Food inspection
- Conflict resolution
- Conflict de-escalation
Education and Training
true
Timeline
Restaurant Hostess
Cowfish Sushi Burger Bar
09.2024 - Current
Crew Member
Nautical Bowls
07.2024 - 08.2024
Juicerista
Clean Juice
04.2023 - 11.2023
High School Students -
Charlotte Catholic High School