Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriella Romeus

Apopka,FL

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Relations Representative

CVS Health Corporation
01.2024 - Current
  • Assisted customers in checking status of prescriptions.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Trained new staff on pharmacy operations, policies and procedures.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Provided excellent customer service by responding to inquiries in a timely manner.

Customer Service Technician

Ivox Solutions
09.2023 - 01.2024
  • Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
  • Configured and tested operating systems, application software and system management tools.
  • Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
  • Educated customers on how to use various products offered by the company.

Sales Receptionist

Track One Auto Sales
02.2023 - 09.2023
  • Greeted customers and provided them with information regarding the vehicles and their payments.
  • Prepared sales presentations for potential customers by printing out what their payment plans would be.
  • Managed incoming emails, faxes and post related to sales enquiries.
  • Conducted follow-up calls with customers to confirm when their late payments would be made.
  • Provided administrative support including filing, data entry, creating reports and updating insurance records.

Receptionist

Greenwayford
09.2022 - 02.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Assisted with special projects assigned by management when required.

Education

Associate of Science - Criminal Justice

Valencia College
Orlando, FL
12.2025

Skills

  • Customer service
  • Record management
  • HIPAA compliance
  • Inventory management
  • Technical support
  • Issue resolution
  • Data entry
  • Follow-up communication
  • Team collaboration
  • Microsoft Outlook
  • Trainer

Certification

SME and PAL Certification in Training

Technical Certificate

Timeline

Customer Relations Representative

CVS Health Corporation
01.2024 - Current

Customer Service Technician

Ivox Solutions
09.2023 - 01.2024

Sales Receptionist

Track One Auto Sales
02.2023 - 09.2023

Receptionist

Greenwayford
09.2022 - 02.2023

Associate of Science - Criminal Justice

Valencia College

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