Gabriella Romeus
Apopka,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
CVS Health Corporation
01.2024 - Current
- Assisted customers in checking status of prescriptions.
- Maintained accurate records of customer interactions and transactions for future reference.
- Trained new staff on pharmacy operations, policies and procedures.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service by responding to inquiries in a timely manner.
Customer Service Technician
Ivox Solutions
09.2023 - 01.2024
- Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
- Configured and tested operating systems, application software and system management tools.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Educated customers on how to use various products offered by the company.
Sales Receptionist
Track One Auto Sales
02.2023 - 09.2023
- Greeted customers and provided them with information regarding the vehicles and their payments.
- Prepared sales presentations for potential customers by printing out what their payment plans would be.
- Managed incoming emails, faxes and post related to sales enquiries.
- Conducted follow-up calls with customers to confirm when their late payments would be made.
- Provided administrative support including filing, data entry, creating reports and updating insurance records.
Receptionist
Greenwayford
09.2022 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12.2025
Skills
- Customer service
- Record management
- HIPAA compliance
- Inventory management
- Technical support
- Issue resolution
- Data entry
- Follow-up communication
- Team collaboration
- Microsoft Outlook
- Trainer
Certification
SME and PAL Certification in Training
Technical Certificate
Timeline
Customer Relations Representative
CVS Health Corporation
01.2024 - Current
Customer Service Technician
Ivox Solutions
09.2023 - 01.2024
Sales Receptionist
Track One Auto Sales
02.2023 - 09.2023
Receptionist
Greenwayford
09.2022 - 02.2023
Associate of Science - Criminal Justice
Valencia College