Gabriella Rosalin
Scotts
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. I'm also skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Qdoba
Portage
08.2022 - Current
- Supervised team members during peak service hours.
- Managed daily inventory and stock levels.
- Trained new employees on operational procedures.
- Coordinated food safety and sanitation practices.
- Assisted in scheduling shifts for optimal coverage.
- Conducted quality checks on food presentation and taste.
- Resolved customer inquiries and complaints effectively.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Sales Associate
Yankee Candle
Portage
09.2022 - 06.2023
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays and store layout.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Educated customers on promotions and loyalty programs.
- Stocked shelves and ensured proper inventory levels were maintained.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Host
Texas Roadhouse
Portage
07.2020 - 08.2022
- Greeted and seated guests promptly to ensure efficient restaurant flow.
- Managed waitlists and provided accurate wait time estimates for guests.
- Answered phone calls and handled reservations professionally and courteously.
- Collaborated with servers to maintain smooth communication during busy shifts.
- Assisted in training new hosts on company procedures and guest service standards.
- Maintained cleanliness of entrance and waiting areas for a welcoming atmosphere.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Education
High School Diploma -
Vicksburg High School
Vicksburg, MI05-2022
Skills
- Inventory control
- Team management
- Food safety
- Cash handling
- Customer engagement
- Sales optimization
- Quality assurance
- Problem solving
- Time management
- Effective communication
- Documentation and reporting
- Verbal and written communication
- Training and mentoring
- Payment processing
- Staff training and onboarding
- Tech-Savvy
- Handling customer complaints
- Energetic and enthusiastic
- Opening and closing procedures
- Reporting and documenting
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
Sales Associate
Yankee Candle
09.2022 - 06.2023
Shift Manager
Qdoba
08.2022 - Current
Host
Texas Roadhouse
07.2020 - 08.2022
High School Diploma -
Vicksburg High School