GABRIELLA SANCHEZ
Albuquerque,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Emergency operator
Bernalillo County Emergency Communications
08.2024 - 12.2024
- Boosted efficiency of emergency services by accurately documenting call information using computer-aided dispatch systems.
- Strengthened operational readiness by participating in regular training sessions, updating skills as necessary to meet evolving standards.
- Maintained strict confidentiality of sensitive information, upholding ethical standards and legal regulations throughout all aspects of employment.
- Reduced caller distress by remaining calm, professional, and empathetic during crisis situations.
- Delivered exceptional customer service to both internal and external stakeholders, fostering trust in the emergency communications system.
- Managed multiple phone lines for prompt response to incoming calls, ensuring timely assistance.
911 Telecommunicator
Valencia Regional Emergency Communication Center
03.2024 - 06.2024
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
Correction officer
Central New Mexico Correctional Facility
09.2023 - 01.2024
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals, and work sites.
Corrections officer
Metropolitan Detention Center
08.2022 - 07.2023
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Routinely counted inmates and in response to potential security breaches.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Responded to emergency situations and de-escalated hostile confrontations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Conducted security checks of inmates and living areas.
cashier/stocker
cavenders, Albuquerque
Albuquerque
06.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Stocked designated items on shelves, end caps and displays.
Education
High School -
Rio Grande High School
Albuquerque, NM05.2022
Skills
- Meticulous attention to detail
- Composed in high-pressure situations
- Attentive listening abilities
- Effective multitasking
- Service-oriented communication
- Excel proficiency
- Payment handling expertise
- Customer satisfaction analysis
- Skilled in Microsoft Outlook communication tools
- Crisis management skills
- Creating trust with clients
- Proficient in handling multi-line systems
Timeline
Emergency operator
Bernalillo County Emergency Communications
08.2024 - 12.2024
911 Telecommunicator
Valencia Regional Emergency Communication Center
03.2024 - 06.2024
Correction officer
Central New Mexico Correctional Facility
09.2023 - 01.2024
Corrections officer
Metropolitan Detention Center
08.2022 - 07.2023
cashier/stocker
cavenders, Albuquerque
06.2021 - 08.2022
High School -
Rio Grande High School