GABRIELLA SANCHEZ
Cleveland
Summary
Organized and detail-oriented professional with leadership experience managing teams, workflows, and client interactions. Proven ability to communicate effectively, resolve issues, and ensure tasks are completed accurately and on time. Skilled in remote collaboration, process optimization, and training staff.
Overview
13
13
years of professional experience
Work History
Client Services Associate II
Guardant Health
07.2026 - Current
- Perform duties of Client Services Associate.
- Guided and supported Client Services Associates in daily operations.
- Trained new employees on processes and procedures.
- Manages elevations when other members of Leadership are not available.
- Contributed to successful completion of department projects.
SUPERVISOR- BIOSPECIMEN OPERATIONS
LabConnect
Cleveland
01.2024 - 01.2026
- Managed daily operations, completing all tasks and projects on schedule and within operational standards.
- Communicated with internal teams, clients, and vendors to resolve inquiries, enhancing overall satisfaction.
- Maintained precise records and reports in compliance with regulations.
- Supervised team compliance, ensuring accurate processing of data and documentation per regulatory requirements.
- Communicated with internal teams, clients, and vendors to resolve inquiries and improve satisfaction.
BIOREPOSITORY ASSOCIATE III
LabConnect
Johnson City
01.2021 - 12.2023
- Assigned and managed team tasks to consistently meet project deadlines, ensuring timely project delivery.
- Maintained attention to detail and quality in time-sensitive projects, contributing to successful outcomes.
- Collaborated with team members to streamline workflow execution, enhancing team efficiency.
- Committed to delivering excellent customer service while working in a fast-paced environment.
ACCOUNT MANAGER
AT&T Mobility
Johnson City
01.2019 - 03.2021
- Collaborated with cross-functional teams to resolve complex account issues, enhancing customer satisfaction.
- Utilized CRM systems to track account statuses and facilitate effective communication with customers.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Resolved customer inquiries promptly, contributing to increased customer loyalty.
- Documented call details accurately in CRM system for tracking and reporting purposes.
DONOR SCREENING/SAMPLE PROCESSING TEAM LEADER
Plasma Biological Services
Johnson City
04.2016 - 12.2018
- Supervised team compliance, ensuring accurate data processing and documentation to meet operational standards.
- Maintained precise records and reports, supporting adherence to regulatory requirements.
- Delegated tasks to team members according to project requirements and employee strengths.
- Delegated tasks to team members based on project needs and individual strengths, optimizing team performance.
SHIFT MANAGER
Sonic Driveln
Portland
01.2014 - 02.2016
- Enforced inventory rotation and conducted spot audits each shift to ensure stock freshness and compliance.
- Maintained precise cash and closing records while auditing register procedures nightly to ensure financial integrity.
- Mentored new hires through structured on-shift coaching and competency checklists to enhance onboarding and skill development.
Education
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Southern New Hampshire University
HooksettSkills
- Client relationship management
- Customer communication
- Fast-paced multitasking
- Attention to detail
- Adaptability
- Basic data analysis
- Microsoft Office / Google Workspace
- Conflict resolution
Timeline
Client Services Associate II
Guardant Health
07.2026 - Current
SUPERVISOR- BIOSPECIMEN OPERATIONS
LabConnect
01.2024 - 01.2026
BIOREPOSITORY ASSOCIATE III
LabConnect
01.2021 - 12.2023
ACCOUNT MANAGER
AT&T Mobility
01.2019 - 03.2021
DONOR SCREENING/SAMPLE PROCESSING TEAM LEADER
Plasma Biological Services
04.2016 - 12.2018
SHIFT MANAGER
Sonic Driveln
01.2014 - 02.2016
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION
Southern New Hampshire University