Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gabriella Shafer

Decatur,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Archer Daniels Midland Company
09.2022 - Current
  • Daily exposure to customers in a fast paced environment and responsible for handling many aspects of customer accounts
  • Follow through on logistics for shipments from origin to destination
  • Enter and handle sales and purchase contracts
  • Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service
  • Cross training on all CSR responsibilities

Office Clerk/Benefits Clerk

ADM
08.2021 - 09.2024
  • Prepare and process claims, changes, enrollments, and other benefits filings.
  • Submit added or changed updates of disability into Employee central and MetLife
  • Respond to inquiries and requests for confidential data.
  • Auditing of I-9’s using Kenexa, IMS, and Employee Central
  • Assess and process child and fitness club reimbursement claims through IMS program.
  • Produced high-quality documents, spreadsheets and presentations for internal and
    customer-facing needs.
  • Provided quality clerical support through data entry, document management, email
    correspondence and overseeing operation of office equipment.
  • Quickly identify and resolve issues through open communication.

Education

Bachelor of Science - Hospitality Administration And Management

Southeast Missouri State University
Cape Girardeau, MO
03.2021

Skills

  • Account Management
  • Aggressive self-starter and work collaboratively
  • Excellent communication and interpersonal skills
  • Adaptability
  • Attention to detail
  • Resourceful

Additional Information

Macon County CASA-Volunteer

  • 2022 - 2023

Responsibillities

  • Ensured that the children and their family are receiving appropriate services and advocate for
    those that are not immediately available.
    • Reviewed documents and records, interview the children, family members and professionals in
    their lives.
    • Advocated for the child’s best interests and provide testimony when necessary.
    • Supported the children throughout court proceedings by learning about the dependency court
    system; explaining the court proceedings to the child; attending each hearing with or without the
    child; and helped interpret what is going on in court while at court with the child, or following
    court.
    • Provided a positive role model for the child while teaching him/her self-confidence, trust, and
    other developmental behaviors.

Timeline

Customer Service Representative

Archer Daniels Midland Company
09.2022 - Current

Office Clerk/Benefits Clerk

ADM
08.2021 - 09.2024

Bachelor of Science - Hospitality Administration And Management

Southeast Missouri State University

Similar Profiles

CREATE PROFILE
Gabriella Shafer