GABRIELLA SILVA
Summit Coffee Co.
Fairbanks,USA
5
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Barista/ Shift Lead
1 Year 6 Months- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize supply.
- Developed and implemented workflow improvements, enhancing team efficiency during peak hours.
- Ensured compliance with health and safety regulations in food and beverage preparation areas.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Center Coordinator
4 Months- Increased patient satisfaction by providing exceptional customer service and promptly addressing concerns.
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patient, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Handled cash transactions and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Private Nanny
2 Years 11 Months- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
Housekeeper
4 Months- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Education
Diploma
Skills
Customer service
Problem-solving
Time management
Attention to detail
Clear communication
Team collaboration
Adaptability and flexibility
Patient scheduling
Insurance verification
Data entry
Schedule coordination
Handling complaints
Phone and email etiquette
Organizational skills
Active listening
Timeline
Barista/ Shift Lead
Summit Coffee Co.
02.2025 - CurrentRead More
Center Coordinator
Center for Vein Restoration
08.2024 - 12.2024Read More
Housekeeper
Megan Hall
09.2022 - 01.2023Read More
Private Nanny
Megan Hall
02.2021 - 01.2024Read More
West Valley High School
Diploma
Read More