Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keandra Shepherd

Grants Pass,OR

Summary

Dynamic and customer-focused professional with experience at Dutch Bros, excelling in cash handling and fostering loyalty through exceptional service. Proven problem-solving abilities and adaptability in fast-paced environments, complemented by strong communication skills. Recognized for memorizing complex drink recipes and enhancing customer experiences, ensuring satisfaction and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista/ Shift Lead

Dutch Bros
03.2022 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Volunteer Firefighter

Killeen Fire Department
06.2024 - 08.2024

•Primarily assisting on the ambulance I assisted with blood pressure readings, pulse oxygen, temperature and transporting patients.


•Jumping from station to station I was met with many different personalities and also faced with many different patients. I had to learn how to navigate intense interactions.

Cashier/ Food Prep

Wild Grapes Bistro
06.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Grants Pass High School
Grants Pass, OR
06.2023

Skills

    Customer service

    Cash handling

    Problem solving

    Enthusiasm

    Adaptability

    Communication skills

Certification

BLS- AHA

Food Handlers

Timeline

Volunteer Firefighter

Killeen Fire Department
06.2024 - 08.2024

Barista/ Shift Lead

Dutch Bros
03.2022 - Current

Cashier/ Food Prep

Wild Grapes Bistro
06.2021 - 06.2022

Grants Pass High School
Keandra Shepherd