Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Barista

Gabriella Silvestrini

Covington,LA

Summary

Dynamic and goal-oriented high school student eager to embrace new challenges and opportunities for growth. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills, thriving in both independent and collaborative settings. Committed to delivering outstanding customer service with a positive attitude, possessing a solid foundation in coffee brewing techniques and a passion for mastering latte art and espresso extraction. Focused on creating a welcoming atmosphere that ensures every patron enjoys a memorable experience. Additionally, the cafe is also inside Church of The King, also known as COTK; hence, I have experience with working within the Church and enhancing my personal faith.

Overview

3
3
years of professional experience

Work History

Barista

Connect Cafe
08.2024 - 05.2025
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Cleaned counters, machines, utensils, and seating areas daily.

FOH Team Member

The Lakehouse Culinary Revival
06.2022 - 05.2025
  • Greeted customers and answered questions related to products and services.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Organized menus for each table according to established standards.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Stocked supplies such as silverware, condiments, napkins throughout the shift.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Assisted with seating guests, taking reservations, and managing wait lists.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.

Restaurant Hostess

The Chimes of Covington
07.2023 - 09.2023
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Assisted with setting up banquet rooms for special events.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Team Member

Smoothie King
01.2022 - 05.2022
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to maximize productivity and efficiency.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Prepared reports on sales activities, customer feedback, and inventory status.

Education

High School Diploma -

Fontainebleau High School
Mandeville, LA
04-2025

Bachelor of Science - Nursing

Loyola University, New Orleans
New Orleans, LA
05-2029

Skills

  • Money Handling
  • 2D design
  • Charcoal and oil painting
  • Food Inspection
  • Menu Item Memorization
  • Dish Preparation
  • Food Preparation
  • Food Production
  • Kitchen Equipment Operation
  • Banquet Coordination
  • Buffet Setup and Takedown
  • Table Setting Arrangements
  • Payment Processing
  • Team Collaboration
  • Cooperative
  • Considerate
  • Fast Learner
  • Excellent listener
  • Visual art creation

Timeline

Barista

Connect Cafe
08.2024 - 05.2025

Restaurant Hostess

The Chimes of Covington
07.2023 - 09.2023

FOH Team Member

The Lakehouse Culinary Revival
06.2022 - 05.2025

Team Member

Smoothie King
01.2022 - 05.2022

High School Diploma -

Fontainebleau High School

Bachelor of Science - Nursing

Loyola University, New Orleans

Education and Training

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