Gabriella Sloan
Raleigh,NC
Summary
Driven professional with a proven track record in customer service and sales. Excelled in enhancing client experiences and streamlining operations. Demonstrates strong communication skills and detail-oriented prowess, achieving the highest package sales for two consecutive quarters. Licensed North Carolina real estate broker with a flexible schedule and motivation to work hard!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Concierge
Elite Body Sculpture
Raleigh
02.2023 - 11.2024
- Greeted and welcomed patients in a friendly, courteous manner.
- Answered incoming calls promptly and professionally.
- Ensured that all medical records were accurately completed and filed properly.
- Displayed exceptional customer service skills in all interactions with patients and staff members alike.
- Performed administrative duties such as filing documents or data entry.
- Monitored daily operations to ensure smooth workflow throughout the facility.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Documented patient counters in hospital system and initiated follow-up actions.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Prepared patient chart for admission and compiled appropriate paperwork.
Medical Spa Coordinator
Synergy Face & Body
05.2022 - 03.2023
- Oversee daily operations to ensure a seamless client experience from start to finish, including handling client complaints, prescription requests, voicemails, emails, and text messages
- Educate clients on treatment options and products
- HIPAA compliant
- Trained all incoming front desk staff
- Reported and fixed transaction errors in a timely manner
- Highest package and gift card sales two quarters running
Esthetician / Wax Specialist
European Wax Center
08.2019 - 05.2022
- Provide high quality full body wax services
- Responsible for educating clients on proper post-treatment techniques after waxing services
- Educate guests on current in-center promotions
- Establish and maintain relationships with guests
Hostess / Server
Salt & Lime Cabo Grill
08.2018 - 06.2020
- Greet and seat patrons and inform them of current promotions
- Take and process guest take-out orders
- Manage the flow of guests in dining room and bar area
Esthetician / Skin Care Therapist
Ulta
09.2017 - 05.2018
- Acknowledge and greet all guests and offer friendly, prompt, and courteous service
- Perform customized professional facial treatments, microdermabrasion, chemical peels and waxing services
- Advised clients on proper skin-care regimens
- Monitored inventory of supplies for treatment room
Front Desk Lead
Galaxy Fun Park
07.2016 - 02.2017
- Lead cashier at front desk as customers arrived; handled check-in requirements & liability forms as well as monetary transactions
- Handled customer complaints and concerns daily, making sure the customer was always satisfied
Education
Esthetician Certification -
WAKE TECHNICAL COMMUNITY COLLEGE
05.2017
High School Diploma -
HERITAGE SENIOR HIGH SCHOOL
WAKE FOREST, NC06.2014
Skills
- North Carolina licensed real estate broker
- Excellent Customer Service
- Strong Communication Skills
- Google Chrome
- Sales Experience
- Store Planning and Design
- Cash Handling
- Detail-Oriented
- Great Time Management
- Flexible Schedule
- Financial reporting
- Product and service sales
Certification
- North Carolina Real Estate Provisional Broker
- North Carolina State Board of Cosmetics Esthetics License
- National Career Readiness Gold Certification
- CPR Certified & Lifeguard Certified
Timeline
Patient Concierge
Elite Body Sculpture
02.2023 - 11.2024
Medical Spa Coordinator
Synergy Face & Body
05.2022 - 03.2023
Esthetician / Wax Specialist
European Wax Center
08.2019 - 05.2022
Hostess / Server
Salt & Lime Cabo Grill
08.2018 - 06.2020
Esthetician / Skin Care Therapist
Ulta
09.2017 - 05.2018
Front Desk Lead
Galaxy Fun Park
07.2016 - 02.2017
- North Carolina Real Estate Provisional Broker
- North Carolina State Board of Cosmetics Esthetics License
- National Career Readiness Gold Certification
- CPR Certified & Lifeguard Certified
Esthetician Certification -
WAKE TECHNICAL COMMUNITY COLLEGE
High School Diploma -
HERITAGE SENIOR HIGH SCHOOL
Similar Profiles
Aleah ThomasAleah Thomas
LVN at Elite Body SculptureLVN at Elite Body Sculpture
Sophia PuccettiSophia Puccetti
Patient Liaison at Elite Body SculpturePatient Liaison at Elite Body Sculpture
Sonia SanchesSonia Sanches
Clinic LVN at Elite Body SculptureClinic LVN at Elite Body Sculpture