Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Tochimani

Queens,NY

Summary

Proven track record in customer service and problem-solving, exemplified at Edmonds Global Corp. by efficiently managing customer inquiries and streamlining inventory processes. Skilled in active listening and money handling; significantly enhancing customer satisfaction and operational efficiency. Demonstrates strong social skills and a commitment to excellence in all tasks undertaken. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Edmonds Global Corp.
12.2021 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Make phone calls to order inventory
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Babysitter

Deysi Ramirez
09.2021 - 05.2022
  • Organized and cleaned the home after activities by picking up toys and straightening the room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Communicated positively with children and guardians.
  • Guided school homework.

Education

No Degree - Nursing

St. Joseph's University
Brooklyn, NY
06.2027

High School Diploma -

Archbishop Molloy High School
Briarwood, NY
06.2023

Middle School -

Holy Child Jesus Catholic Academy
Richmond Hill, NY
06.2019

Skills

  • Money handling abilities
  • Call center experience
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Edmonds Global Corp.
12.2021 - 09.2023

Babysitter

Deysi Ramirez
09.2021 - 05.2022

No Degree - Nursing

St. Joseph's University

High School Diploma -

Archbishop Molloy High School

Middle School -

Holy Child Jesus Catholic Academy
Gabriella Tochimani