Gabriella Troglia
Phoenix,AZ
Summary
Hard-working and dependable bartender with strong time management and customer service skills. Experienced in a fast-paced restaurant environment, excelling at multi-tasking and providing excellent service under pressure. Looking to transition into a career in human behavior upon graduation, bringing a strong work ethic, adaptability, and dedication to supporting others. Passionate about learning and applying knowledge to new challenges.
Overview
7
7
years of professional experience
Work History
Bartender
Firebirds Wood Fired Grill
Chandler, Arizona
01.2021 - Current
- Ensure proper sanitation of bar area, glassware, utensils, and equipment.
- Prepare alcoholic and non-alcoholic beverages according to recipe standards.
- Monitor guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Display and retain extensive knowledge of liquors, wines, and entrees.
- Make friendly conversation with customers to provide an enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
- Arranged bottles and glasses behind bar to make attractive displays.
- Processed payments accurately and efficiently with POS system.
Barista
Starbucks
Phoenix, Arizona
04.2020 - 01.2021
- Greeted and took beverage orders from customers while providing personalized taste recommendations.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Counter Girl
Barros Pizza
Phoenix, Arizona
03.2018 - 10.2019
- Greeted customers, answered questions and provided helpful information about menu items.
- Operated cash register accurately and efficiently.
- Prepared food orders quickly and according to specifications.
- Maintained cleanliness of work area throughout shift.
Education
Bachelor of Interdisciplinary Studies - Applied Human Behavior
Northern Arizona University
Flagstaff, AZAssociate of Arts -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ01-2022
Skills
- Engaging personality
- Customer Service
- Empathetic
- Problem Solving
- Computer Skills
- Time Managment
- Leadership
- Teamwork
- Responsible
- Organized
Volunteer and Leadership Opportunities
- Future For Kids: Non-Profit Organization after school program teaching kids ethics, STEAM academics, and athletics
- Feed my Starving Children
- Arizona Humane Society
Accomplishments
- Phi Theta Kappa Honor Society
- College Honors
Timeline
Bartender
Firebirds Wood Fired Grill
01.2021 - Current
Barista
Starbucks
04.2020 - 01.2021
Counter Girl
Barros Pizza
03.2018 - 10.2019
Bachelor of Interdisciplinary Studies - Applied Human Behavior
Northern Arizona University
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College
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