Gabriella Ureke
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Energetic and collaborative person with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Legal Assistant
Ureke Law Firm
03.2024 - 09.2024
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Optimized document management processes, leading to quicker access to critical information during case preparation.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
Team Member
Shake Shack
08.2023 - 06.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Retail Sales Associate
Dry Goods USA
01.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
Education
High School -
Wayzata High School
Plymouth, MNHigh School Diploma -
Woodcrest Baptist Academy
Fridley, MN05-2024
Bachelor of Science - Psychology
University of St. Thomas
Saint Paul, MN05-2028
Skills
- Fast learner
- Client communication
- Writing and editing
- Task prioritization
- Compassionate
- Positive attitude
- Problem-solving
- Attention to detail
- Leadership qualities
- Heavy lifting
- Relationship building
- Active listening
Languages
Romanian
Native or Bilingual
Timeline
Legal Assistant
Ureke Law Firm
03.2024 - 09.2024
Team Member
Shake Shack
08.2023 - 06.2024
Retail Sales Associate
Dry Goods USA
01.2022 - 11.2022
High School -
Wayzata High School
High School Diploma -
Woodcrest Baptist Academy
Bachelor of Science - Psychology
University of St. Thomas
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