Gabriella Washington
Slidell,LA
Summary
Dynamic leader with a proven track record at excelling in relationship building, communication, customer service and strategic planning. Leveraged visionary leadership and persuasive negotiations to surpass sales targets by over 30%, fostering key partnerships and optimizing profitability. Skilled in sales team training and client relationship management, consistently enhancing team performance and customer loyalty.
Overview
5
5
years of professional experience
Work History
Sales Manager
Carters Inc
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Expanded market share by identifying and penetrating untapped markets.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Receptionist
LSU Ambassadors
06.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved data privacy compliance with meticulous management of sensitive information.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Customer Service Representative
Limited Solutions LLC
08.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Receptionist at Dental Office
Oak Park Dental Care
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved data privacy compliance with meticulous management of sensitive information.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
Front Desk Reception
Williams Tax Incorporated
01.2020 - 02.2022
- Provided exceptional customer service to diverse populations of students, parents, staff members, and visitors at the front desk reception area.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
- Provided exceptional customer service at both front desk reception and specimen collection areas while interacting with diverse populations of patients, caregivers, and medical professionals.
- Provided exceptional customer service at front desk reception when needed, contributing to positive clinic reputation.
- Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
- Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
- Provided exceptional customer service at front desk reception area, greeting visitors warmly while addressing their questions or concerns efficiently.
- Conducted regular audits of front desk operations, identifying areas for improvement and implementing necessary changes effectively.
- Ensured smooth operation of reception desk by answering phone calls professionally, managing mail deliveries efficiently, and handling administrative tasks diligently.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Managed front desk operations, effectively handling reservations, cancellations, and special requests.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Enhanced parent satisfaction by providing friendly and efficient front desk service.
- Enhanced resident satisfaction by providing friendly and efficient customer service at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed front desk responsibilities during peak hours efficiently, providing prompt assistance to both incoming and departing patrons.
- Assisted with training new front desk staff for consistent quality service delivery.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
Education
Bachelor Of Administration - Communications
Louisiana State University
Baton Rouge, LAHigh School Diploma -
Westlake High School
Westlake, LA05.2021
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Client relationship management
- Strategic planning
- Positive and upbeat
- Goal setting
- Account management
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
- Performance management
- Solution selling
- Persuasive negotiations
- Business development and planning
- Resolution-oriented
- Continuous improvements
- Review of contracts
- Key account management
- Profitability optimization
- Strategic account development
- Training and development
- Strategic partnerships
- Visionary leadership
- Process optimization
- Contact follow-up
Timeline
Sales Manager
Carters Inc
10.2024 - Current
Receptionist
LSU Ambassadors
06.2023 - 06.2024
Customer Service Representative
Limited Solutions LLC
08.2022 - 08.2023
Receptionist at Dental Office
Oak Park Dental Care
03.2022 - 07.2022
Front Desk Reception
Williams Tax Incorporated
01.2020 - 02.2022
Bachelor Of Administration - Communications
Louisiana State University
High School Diploma -
Westlake High School