Summary
Overview
Work History
Education
Skills
Timeline
Server

Gabriella Wood

Parrish ,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through attentive service and effective team collaboration. Experienced in cash handling and resolving customer issues, ensuring a seamless experience for all.

Overview

4
4
years of professional experience

Work History

Server

Shake Station
11.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Beef O'brady's 9 Mile Road
06.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Experience Coordinator

TJX Companies
05.2021 - 06.2023
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.

Education

Associate of Arts - Business Administration

State College of Florida
Bradenton, FL

Parrish Community High School
Parrish, FL
05.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Service prioritization
  • Team collaboration

Timeline

Server

Shake Station
11.2023 - Current

Server

Beef O'brady's 9 Mile Road
06.2023 - 11.2023

Customer Experience Coordinator

TJX Companies
05.2021 - 06.2023

Associate of Arts - Business Administration

State College of Florida

Parrish Community High School
Gabriella Wood