Gabriella Yanes
44 Sherwood Lanes, Greenbrook
Summary
Energetic and personable college student pursuing a degree in Culinary and Food and Beverage Management at Johnson & Wales University. Passionate about enhancing customer experiences in fast-paced foodservice environments. Quick to learn, dependable, and dedicated to creating a warm, welcoming atmosphere for guests. Strong interpersonal skills and a positive attitude make me an asset to any team.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Pendry Hotel, Ladds Tavern
09.2024 - 03.2025
- Greeted guests warmly, ensuring positive first impressions and welcoming atmosphere.
- Managed reservations efficiently using OpenTable to optimize seating arrangements.
- Monitored dining area for cleanliness, promptly addressing any issues to enhance guest experience.
- Assisted in training new hosts on service standards and operational procedures.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Hostess
Landmark Hospitality, Stone House
08.2023 - 09.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Counter Staff Member/ Sandwhich Maker
Bakin Bagels
06.2022 - 08.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems to process transactions accurately and swiftly.
- Maintained inventory levels by restocking shelves and organizing product displays.
- Assisted in training new staff on operational procedures and customer service protocols.
- Engaged with customers to promote products, leading to increased satisfaction and loyalty.
Education
Bachelor of Arts - Culinary Arts
Johnson & Wales University
Providence, RI05-2029
High School Diploma -
Watchung Hills
Warren, NJ06-2025
Skills
- Excellent verbal communication skills
- Thorough and detail-oriented
- Personable and outgoing
- Active listening skills
- Customer service skills
- Problem solver
- Team player
Accomplishments
Culinary Excellence Award
Recognized by faculty for outstanding leadership and skill in culinary arts. Served as a leader in the Culinary Club and organized inclusive cooking lessons for special education students, fostering teamwork, creativity, and life skills in a supportive environment.
Timeline
Restaurant Hostess
Pendry Hotel, Ladds Tavern
09.2024 - 03.2025
Restaurant Hostess
Landmark Hospitality, Stone House
08.2023 - 09.2024
Counter Staff Member/ Sandwhich Maker
Bakin Bagels
06.2022 - 08.2025
Bachelor of Arts - Culinary Arts
Johnson & Wales University
High School Diploma -
Watchung Hills